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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14034
Experience:  Several years of supporting Mac systems.
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Our time capsule has quit backing up. The message says Time

Customer Question

Our time capsule has quit backing up. The message says Time Capsule could not complete the backup. The backup disk is not available. When I go to set-up, it says that the time capsule can not be found. Then if I open time machine preferences, it shows the machine and shows the backup delayed and can't connect. It says to check the server name or IP address.
Submitted: 4 years ago.
Category: Mac
Expert:  Jason Jones replied 4 years ago.

Jason :


Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.

Jason :

When was the last time it was able to complete a backup?

JACUSTOMER-l5idbzn3- :

It was about 20 days ago or longer. I had a message on this and other computers.

Jason :

Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

JACUSTOMER-l5idbzn3- :


Jason :

Thank you.

Please, click the following link and allow the remote app to run:

Jason :

Please, let me know when you have returned and are ready to continue.

Jason :

Thank you