Greetings,Thank you for your question and your time today.My name is Jason and I will be the expert working with you today to help resolve your problem.
When was the last time it was able to complete a backup?
It was about 20 days ago or longer. I had a message on this and other computers.
Thank you for the update.May I please, remote into your computer so that I can better help you resolve this problem?
Thank you.Please, click the following link and allow the remote app to run: http://220.127.116.11:8040/?Session=0b3fbc23-5778-46fd-9bdd-432433b9267a&SUPPORT=NET
Please, let me know when you have returned and are ready to continue.