How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8612
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds


Customer Question

how to fix blue screen of deathm my grandaughter ended it in the middle of the download
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
If iPod Touch:

Hold the Sleep and Menu buttons together until you see the Apple Logo. Let me know.
Customer: replied 4 years ago.

get the logo but it goes blue again


Expert:  Mike replied 4 years ago.
Try this;

Force restore iPod
1. Hold down the home button and power button at the same time. This will force the screen to fade and the Apple Logo to reappear. KEEP holding the two buttons down until the iPod shuts off.

2. Once the iPod is off plug one end of the usb cable into the PC .

3. Open iTunes

4. While holding down the Home button plug the cable into the iPod.
Contunue holding the home button until the you the itunes logo and the picture of the cable on the iPod screen. This may take up to 30 seconds.

5. iTunes should now detect the iPod and you can perform

I have to sign off now do can you tell me how it went tomorrow?
Expert:  Mike replied 4 years ago.
Just checking to see how things went.
Customer: replied 4 years ago.

iget the i tunes but not sure how open