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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14661
Experience:  Several years of supporting Mac systems.
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I was updating my Ipad and and error came on my computer now

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I was updating my Ipad and and error came on my computer now my IPad has the apple on it and the line on it but has not moved for 1 hour. When the error came on the computer I unplugged the ipad. What do I do to fix this problem

Greetings,

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.


You will have to restore the iPad to a base firmware install, which will erase everything on the iPad, but you can later restore the contents of the iPad to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- Press and hold the top power button until the iPad turns off
- Connect the iPad to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
- In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPad and make it just as it was when you first purchased the phone).
- Once that is complete, right click the iPad listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.

Now your iPad will be back up and have all the restored information from your last sync.




Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.


Please, bookmark the following page if you ever want to work with me directly. Any new questions posted at the following page will be sent directly to me: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you,
- Jason

Customer: replied 4 years ago.


I have tried to hold down the off button on the Ipad but it will not turn off, it still remains the same

Please, follow the new instructions below:
- Connect the iPad to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button
- When it resets, let go of the Power button, but continue holding the home button.
- Continue to hold the HOME button until you see the "Connected to iTunes" message
- In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPad and make it just as it was when you first purchased the phone).
- Once that is complete, right click the iPad listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.

Now your iPad will be back up and have all the restored information from your last sync.
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