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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 899
Experience:  6 years repairing macs and ipods and 3rd level tech support
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Hi i keep getting audio configeration message also my itunes

Resolved Question:

Hi i keep getting audio configeration message also my itunes will not play on my pc i have tried all the options offered on the internet including uninstalling and reinstalling itunes but my itunes and movies will njot play

Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! Can you verify that you uninstalled the following items exactly as listed( ie from top to bottom).

 

 

  • iTunes
  • QuickTime
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support
  • Customer: replied 1 year ago.

    yes exactly as you have listed them

    Expert:  Johnny Mack replied 1 year ago.

    HAve you tried creating a new library? Instruction are below. Also do any other programs have issues with audio like quicktime? The reason i ask is because quicktime is the heart of itunes. So if there is a problem in quicktime then it is also in itunes.

     

    1. If iTunes is running, quit iTunes.
    2. If you are using Windows, hold down the Shift key and from the Start menu and choose All Programs > iTunes > iTunes.
    3. If you are using the Mac, open iTunes and immediately hold down the Option key.
    4. You should see one of the following screens:

    Customer: replied 1 year ago.

    when i do that the audio configeration message shows

    Expert:  Johnny Mack replied 1 year ago.
    Sorry when you do which one? If it is when you open quicktime then uninstall everything as it is on the list. Then go to the link below and download quicktime sepreatly. Install it then download and install itunes.
    Customer: replied 1 year ago.


    ok i will try again

    Expert:  Johnny Mack replied 1 year ago.

    Sounds good ill be here. Please post back with the end results. :)

    Customer: replied 1 year ago.

    Hi i uninstalled the items in the order you sugested then reinstalled quick time and itunes then the message itunes has detected a problem with audio configeration

    Expert:  Johnny Mack replied 1 year ago.

    Do you have speakers connected and verified that they are working? Can you try headphones? Also can I get the make model of your computer so I can look for an audio driver update.

     

    Customer: replied 1 year ago.


    Hi yes the speakers are working the make of my pc is Dell dimenhsion 9150

    Expert:  Johnny Mack replied 1 year ago.

    ok download and install this driver for your sound card.

     

    http://tinyurl.com/6opze6n

     

    Customer: replied 1 year ago.


    ok am doing that also when i double click any tune in my itunes liberey the bar does not move acros to show that the tune is being played

    Expert:  Johnny Mack replied 1 year ago.
    Its not gonna attempt to play if it doesnt think there is sound on the computer. Once we get this updated it should play like normal.
    Customer: replied 1 year ago.


    Hi downloaded the item you sent after it was downloaded an error notice came up setup unable to detect supported product on my system please ensure product is properly installed before running this setup program

    Expert:  Johnny Mack replied 1 year ago.

    Alright try this link instead.

     

    http://tinyurl.com/c5hx5vv

     

    Customer: replied 1 year ago.


    hi same message came up

    Expert:  Johnny Mack replied 1 year ago.
    That driver should of worked thats from dell directly. Can you confirm the model number again please.
    Customer: replied 1 year ago.


    Hi yes its dimension 9150

    Expert:  Johnny Mack replied 1 year ago.

    Alright well there is 3 different sound cards that came with your machine the link below is to all three. Unless we know which one it will have to be a process of elimination.

     

    http://www.dell.com/support/drivers/us/en/19/Product/dimension-9150?s=dhs

     

    Customer: replied 1 year ago.

    Hi i have clicked the link what am i to do next ??

    Expert:  Johnny Mack replied 1 year ago.

    On that page there will be a option that says sound. Click download on the sigmatel driver. accept the terms and coniditions then the download will start.

    Customer: replied 1 year ago.

    didnt see sound but did click audio and clicked that to download

    Expert:  Johnny Mack replied 1 year ago.

    Alrighty let me know what happens after it installs.

    Customer: replied 1 year ago.


    Hi got the same message

    Expert:  Johnny Mack replied 1 year ago.

    ok then on to the next one. Below is the download link.

     

     

    http://tinyurl.com/cwge6g5

    Customer: replied 1 year ago.

    hi you havent highlighted the link


     

    Customer: replied 1 year ago.


    hi i have just done exactly what you advised and the first thing that came up after reinstalling was the message itunes has detected a problem with audio configeration

    Expert:  Johnny Mack replied 1 year ago.
    Ok one last time uninstall everything. Then go to start and click run. Then type msconfig and hit enter. Once that is done a window will open like below. Click on the option that says diagnostic start up. Then click apply and click ok you will be asked to reset. do that then install quicktime and then itunes.
    Customer: replied 1 year ago.

    hi ok Johny will give it a try

    Expert:  Johnny Mack replied 1 year ago.
    Ok ill be here.
    Johnny Mack, Mac Support Specialist
    Category: Mac
    Satisfied Customers: 899
    Experience: 6 years repairing macs and ipods and 3rd level tech support
    Johnny Mack and 5 other Mac Specialists are ready to help you
    Customer: replied 1 year ago.


    Hi Johny just tried what you sugested got a message apple sync notifier.exe came up saying unable to find component application failed to start because core foundation.dll was not found

    Customer: replied 1 year ago.
    Hi are still there

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