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iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 865
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
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Im on a Macbook and lately when Ive been trying to import

This answer was rated:

I'm on a Macbook and lately when I've been trying to import photos from my iphone, it locks up. Then, it creates dupes and I need to go through and delete the dupes (even after I select, don't import already imported photos).

Thoughts?

iteachmac :

Welcome ,I will give a full and clear answer to your question, please make sure to reply to any questions I have. They may be essential to my reply.


 

iteachmac :

Hi,


 

iteachmac :

I take it the problem is with iPhoto importing?


 

iteachmac :

Ok the iPhoto library will need to be rebuilt .


 

iteachmac :

Sounds hard , its easy .


 

iteachmac :

How fluent are you with using the Mac ?


 

iteachmac :

Is there a good amount of free space on the Mac HD?


 

Customer:

I believe so

iteachmac :

How large is your iPhoto library


?

Customer:

how do I check?


 

iteachmac :

Full Size Image


 

iteachmac :

the photo show the Mac HD free space .


 

iteachmac :

how to find .


 

Customer:

iphoto: 377mb sounds small


 

iteachmac :

for the iphoto lib size , do you have many photos approx ?(NNN) NNN-NNNNor 10000 or more ?


 

iteachmac :

the iphoto lib is found in your pictures folder , it is a file .


 

iteachmac :

the file contains all the photos .


 

iteachmac :

You can find the file , and see the files size .


 

Customer:

on my mac, says I have 41GB avail

iteachmac :

41GB , is ok but now much space really .


 

Customer:

says 19.87GB on 750 items

iteachmac :

if the iphoto lib is smaller than 25GB it should still be no problem to rebuild it .


 

Customer:

750 items doesn't sound right though, should be more.

iteachmac :

what is the size 19gb for ?


 

Customer:

is there a way I can go into iphoto to see the number of items?


 

iteachmac :

it is not the number we want it is the file size .


 

iteachmac :

in the finder .


 

iteachmac :

So click finder in the dock .


 

iteachmac :

Navigate to your user pictures folder .


 

Customer:

Full Size Image

iteachmac :

See the finder window Pictures ,find the file iPhoto Library .


 

iteachmac :

the is the file , you can select it , and hit cmd i , for get info . size info is stated .


 

Customer:

I don't see an iphoto library folder


 

iteachmac :

hi , it is ok . the total pictures size is 19GB .


 

iteachmac :

ok we proceed .


 

iteachmac :

thanks for the photo , your iPhoto lib in the photo is stated used at :


.

iteachmac :

9:24am


 

iteachmac :

ok. 1st step .


 

iteachmac :

check your Mac HD .


 

Customer:

41GB free

iteachmac :

Please run a Mac HD drive repair ,
and Repair Permissions of the Mac HD startup volume .

Disk Utility

Review this video to become familiar with the below procedure ..
http://www.youtube.com/watch?v=MFv3h7MVX4A&feature=related


 

Customer:

how long will it take?


 

iteachmac :

Disk Utility can be found in your applications/Utilities folder /Disk Utility


 

iteachmac :

to check the Mac HD , 20mins.


 

iteachmac :

we must check the Mac HD to avoid errors . or making the problem worse .


 

iteachmac :

you can run the check while booted as you are . but if a repair need to be made , startup from DVD is needed .


 

iteachmac :

or a safe boot .


 

iteachmac :

if you want to do it blind , a safe boot is one choice.


 

Customer:

running disk utility now, don't have the start-up disk with me ...

Customer:

i will run the utility as booted.

iteachmac :

A safe boot can help fix any Mac HD errors,

Turn off the Mac .

Power on the Mac .

Hold shift on the keyboard using a "USB keyboard or for laptops use the built in keyboard ,
while powering on the Mac just after the chime and starting up keep holding the Shift key , this should boot to safe mode.

Once booted to safe mode , restart and boot as normal .

Full details here :-
http://support.apple.com/kb/ht1455


 

iteachmac :

you can do one or the other Mac HD repair or safe boot .


.

Customer:

wait, should I run disk utility or reboot in safe mode now?

iteachmac :

if your Mac seems to stall , just wait . this is normal .


 

iteachmac :

during the test of mac HD .


 

Customer:

stall when? you are moving to fast.. slow down.

iteachmac :

the Mac can seem to crash . so just wait .


 

iteachmac :

ok .


 

Customer:

Is Step 1 run disk utility?

iteachmac :

yes .


 

iteachmac :

chose the Mac HD in the hardware list .


 

iteachmac :

then see bottom left and right .


 

Customer:

Do I verify or repaid disk?

iteachmac :

use repair as possible .


 

iteachmac :

verify Mac HD . you can only verify for one of the repairs ,


while booted normally .

Customer:

huh?

iteachmac :

if repair is able to be clicked use repair.


 

Customer:

ok

iteachmac :

i.e


you can only repair permissions .

Customer:

option is not there...

iteachmac :

please do so .


 

Customer:

only verify...

iteachmac :

see panel both sides bottom .


 

iteachmac :

there are two checks. or repairs .


 

iteachmac :

left is permissions .


 

iteachmac :

use repair .


 

Customer:

ah yes, on left side repair option is there.

iteachmac :

right is check disk etc .. use verify


 

Customer:

clikc repair permissions?

Customer:

WHAT?

iteachmac :

yes repair twice the permissions .


 

Customer:

There are 4 buttons on the bottom left and right. Which do I click first?

Customer:

Second, third, and forth if necessary..

iteachmac :

then quit all open apps , apart from disk u and me .


 

Customer:

SLOW DOWN, you are confusing me.

iteachmac :

ok .


 

iteachmac :

Have you pressed repair for permissions .


 

Customer:

One by one here...

Customer:

There are 4 buttons on the bottom left and right. Which do I click first?

iteachmac :

once completed do it once more . i.e twice in total .


 

Customer:

STOP!!!

Customer:

There are 4 buttons on the bottom left and right. Which do I click first?

iteachmac :

I have a full list of details if you want to read fully .


 

iteachmac :

4 buttons?


 

Customer:

No, just answer my questions as you are moving fast and confusing me a bit...

iteachmac :

Hi , I posted a video showing how to make the repairs .


 

Customer:

on the left: verify disk permissions, repair disk permissions.


on the right: very disk, repair disk.

iteachmac :

its more easy for you to sit back and watch the video .


 

Customer:

Your video says choose 'repair disk' on the bottom right, and as I stated before, that option is not there for me.

iteachmac :

Review this video to become familiar with the below procedure ..
http://www.youtube.com/watch?v=MFv3h7MVX4A&feature=related


 

iteachmac :

Your option may state as first aid instead the rest is pretty much the same.


 

Customer:

I just want a professional who can run me through the steps, I can search youtube myself... please put my question back in the pile for someone else to help me...

iteachmac :

If the repair option is not there , use verify


.

iteachmac :

verify will do us just fine .


 

iteachmac :

if no error is reported by verify , no repair needs to be made .


 

Customer:

ok, hold.

iteachmac :

ok , Im happy to explain in detail anything your not sure about .


 

iteachmac :

It is worth knowing how to make this check/s on your Mac . every six months is a good idea.


 

Customer:

it says I need to repair HD

Customer:

However, I don't have the start-up DVD.

iteachmac :

Ok , then we do need to repair the Mac HD.


 

Customer:

Does repairing a HD cause me to lose any information stored?

iteachmac :

Ok


 

iteachmac :

good job.


 

iteachmac :

no .


 

iteachmac :

We can make a safe boot .


 

iteachmac :

then problem may then be fixed without the DVD .


 

Customer:

So I make a safe boot and repair from disk utility there?

iteachmac :

we can test .


 

iteachmac :

no :


 

iteachmac :

I post .


 

iteachmac :

A safe boot can help fix any Mac HD errors,

Turn off the Mac .

Power on the Mac .

Hold shift on the keyboard using a "USB keyboard or for laptops use the built in keyboard ,
while powering on the Mac just after the chime and starting up keep holding the Shift key , this should boot to safe mode.

Once booted to safe mode , restart and boot as normal .

Full details here :-
http://support.apple.com/kb/ht1455


 

Customer:

So just boot to safe mode, then restart and reboot normally?

iteachmac :

Is it automatic . YES>


 

iteachmac :

then run the same test we just made .


 

iteachmac :

to check if its gone .


 

iteachmac :

all clear?


 

iteachmac :

you can book mark me here , to return .


 

Customer:

yup, be back.

iteachmac :

the webpage .


 

iteachmac :

I will wait .


 

iteachmac :

 


 

iteachmac :

thanks.


 

iteachmac :

glad we fould a problem .


 

iteachmac :

if the error comes back green , then we can then rebuild the iphoto lib.


 

iteachmac :

the error no doubt affected the iphoto lib.


 

Customer:

no more errors, came back said I was in good health. it was green the final note.

Customer:

I think my computer might still be 'indexing' though...

iteachmac :

hi


 

iteachmac :

ok good news .


 

iteachmac :

ok details for iphoto rebuild.:-


 

iteachmac :

please read fully , :


Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose Rebuild iPhoto Library Database from automatic backup.

If that fails:

Option 2
Download iPhoto Library Manager and use its rebuild function.
http://www.fatcatsoftware.com/iplm/

The above app will create a new "iPhoto Library Rebuilt" file in your Pictures along side your old iPhoto library .

Its fully automatic .

-








We need to see at least 15GB free space on the Mac HD.
Or 20% of the HDD total space for better running. .
And to rebuild the library we need plenty of space on top of that ,
i.e at least the size of the Pictures folder for your User .
we already checked this .
-


The library may have a problem .

You may need to rebuild your iphoto library!
Photos should be safe in doing so .

Alt:
Or apple apples method below .

Hold down the CMD & Alt while opening iPhoto and select rebuild library...

This should get you up and running again , or you may be presented with the following options :

1) rebuild the photos' small thumbnails
2) rebuild all of the photos' thumbnails (this may take a while)
3) rebuild the iphoto library database
4) recover orphaned photos in the iphoto library folder
5) examine and repair iphoto library file permissions


Please carry out the options for repair / rebuild of the iphoto library in the order below:

3) rebuild the iphoto library database.

If needed.
5) examine and repair iphoto library file permissions.

If needed.
2) rebuild all of the photos' thumbnails .

You should run a full repair on your Mac HD and repair permissions also for Mac HD .
You may fix issues that are related and more wide spread , a possible cause for the problem with iphoto library . .

Checks for correct running of OSX and applications on Mac OSX .

The Mac HD needs around 8 GB free to work correctly , esp with caches for imovie , iphoto etc ,and or scratch disk use with other applications ..

-

It maybe some problems have been going on for a while with your system!

Lets run though some basic repair checks . we already done this .

iteachmac :

scroll up to read , if your having issue scrolling the chat window , please use Firefox with this website .


 

Customer:

I don't have my external HD with me, do I lose my photos with the rebuild?

iteachmac :

hi , no you will not lose your photos.


 

iteachmac :

if you use the fatcat route , it may be safer as it does not touch the lib it simply creates a new one in the picutures folder along side the old one .


 

iteachmac :

the new file " iPhoto library Rebuilt " will be made in the user Pictures folder.


 

iteachmac :

apples method will attempt to repair the old iphoto lib and replace it .


 

iteachmac :

the choice is yours .


 

Customer:

So if iphoto rebuild, I do it three times... 3, 5 and then 2... right?

iteachmac :

no , only make the rebuilds once , there are rebuild options to tick on and off . do each in turn .


 

Customer:

But I do each one separately or at the same time?

iteachmac :

with the fat cat route , all this is made automatically .


 

iteachmac :

it does not matter , 1 or many at once .


 

iteachmac :

id would tick all the boxes and let it do the whole lot at once .


 

Customer:

ok, be back.

iteachmac :

the option to rebuild each part is if you know what the problem affects.


 

iteachmac :

and we dont fully so do them all . or use fatcat rebuild tool .


 

iteachmac :

it can take a while ,I will wait .


 

iteachmac :

while it rebuilds , dont open any other apps , you can keep Firefox open though .


 

iteachmac :

let it complete fully , do not power off , if laptop ,make sure power lead fitted.


 

iteachmac :

hows progress?


 

Customer:

going well, I believe.

Customer:

time keeps going up.

Customer:

I think its done.


 

Customer:

Any next steps?

iteachmac :

hi


 

iteachmac :

if you used apples method ,ok once its done , just open iphoto and test


 

Customer:

i can try to do an import?


 

iteachmac :

the computer and iphoto should now work.


 

iteachmac :

you can try , yes


 

Customer:

last question, while its doing that...

Customer:

when I sync via itunes, where do my notes get stored?

iteachmac :

ok?


 

iteachmac :

stored as in the file?


 

iteachmac :

or to read on the Mac . ?


 

Customer:

both...

Customer:

appears to have locked up again!

Customer:

disregard, we are back on the move!

iteachmac :

hi ,


 

iteachmac :

is it working?


 

iteachmac :

If your using OSX 10.8 notes is dealt with via the notes app.


 

Customer:

I'm 10.6.8


 

iteachmac :

in 10.6 OSX notes should be seen in Mail.


 

iteachmac :

video should explain :


 

Customer:

k

iteachmac :

for lion , notes has its own app .


 

Customer:

anyway I can make my computer faster?

iteachmac :

faster yes


 

iteachmac :

what model?


 

iteachmac :

macbook


 

iteachmac :

pro


 

Customer:

macbook, from like 2008

iteachmac :

What is the total size of your Mac HD ?


 

iteachmac :

Replace it for an SSD .


 

iteachmac :

also fit more ram , how much ram installed?


 

iteachmac :

Apple menu , about this mac.


 

Customer:

2.13 Ghz, 2 MB Ram

iteachmac :

2GB you mean ram.


 

iteachmac :

Full Size Image


 

Customer:

yes.

iteachmac :

find me this info.


 

iteachmac :

thanks .


 

Customer:

Model Name: MacBook


Model Identifier: MacBook5,2


Processor Name: Intel Core 2 Duo


Processor Speed: 2.13 GHz


Number Of Processors: 1


Total Number Of Cores: 2


L2 Cache: 3 MB


Memory: 2 GB


Bus Speed: 1.07 GHz

iteachmac :

ok 5,2


 

iteachmac :

fit 8GB of ram


 

iteachmac :

8 is the max.


 

Customer:

only 50 bucks??

iteachmac :

just with the ram the mac will work 75% better


 

Customer:

and I can just take out the old one and put in the new one?

iteachmac :

yes it is cheap , 2x4gb chips


 

iteachmac :

as the ram chips are the perfect time to buy.


 

Customer:

perfect time why?

iteachmac :

For SSD is not the perfect time to buy as expensive .


 

iteachmac :

the ram is cheaper than when your mac was new .


 

iteachmac :

as time goes by the chip will be more expensive again .


 

Customer:

can I just open up the laptop and put the ram chips in myself?

iteachmac :

chip/s


 

iteachmac :

yes , please see the link , to OWC ram 8gb , and there is full support on the site with videos , and live text chat etc to do this .


 

iteachmac :

your mac is : Model Identifier: MacB


ook5,2 . so thats the ram you need , and the instructions also .

iteachmac :

take a few hours to read the OWC page for ram and youl find it easy .


 

iteachmac :

How big is your Mac HD ? total size ?


 

iteachmac :

The ram and the Mac HD are not the same btw , the Mac HD is the hard disk .


 

iteachmac :

The ram is used by the CPU the computers brain etc to load apps .


 

iteachmac :

and the OSX system .


 

iteachmac :

2gb is about enough to load the system .


 

iteachmac :

Plus on app .


 

iteachmac :

Plus one app.


 

iteachmac :

typo.


 

iteachmac :

You can see using activity monitor that your out of ram .


 

iteachmac :

activity monitor in the utilities folder .


 

iteachmac :

open it , check on Ram . see the pie chart lower left .


 

iteachmac :

if you have less than 500mb free everything slows down as virtual memory is being used more so .


 

iteachmac :

with two apps open you ram will be down to this level , I dont need to look .


 

iteachmac :

also ,


 

iteachmac :

the Mac HD you Mac HD is low on space . 40GB remaining .


 

iteachmac :

this is low , but not critical .


 

iteachmac :

but will slow down the mac .


 

iteachmac :

your drive will become fragmented if used with this much space free .


 

Customer:

160GB

iteachmac :

depends on your usage ,


 

iteachmac :

if you downloads lots then delete etc , your drive become fragged .


 

Customer:

should I de-frag?

iteachmac :

160GB for Mac HD is small ,


 

iteachmac :

you can replace with a 250GB or 500GB SSD .for max performance


.

iteachmac :

fitting a SSD with increase your battery life , and speed up opening apps .


 

iteachmac :

it will also make the mac boot up in around 15seonds .


 

iteachmac :

you would need an external case for your old Mac HD to fit in to .


 

iteachmac :

you can then install a new copy of OSX on your new SSD .


 

Customer:

maybe I will just stick to the RAM.

Customer:

why do you think the price is so cheap right now?

iteachmac :

then migrate your user back on to the new SSD from the now external Mac


HD

iteachmac :

its not hard if you have everything you need at the same time , Inc the OSX install DVD .


 

iteachmac :

note , : at this time snow leopard is faster than using lion . or M lion.


 

iteachmac :

so stick with snow.


 

Customer:

is 10.6 snow?


 

iteachmac :

the ram is cheaper because it is now not the latest thing . simple .


 

iteachmac :

10.6.8 = snow . yes.


 

iteachmac :

if you have not used apple software update , I would do so .


 

iteachmac :

also , a good idea , once you free up some space and check all is ok on the mac is to install a OSX combo update .


 

iteachmac :

this will replace the system or best part of it .


 

iteachmac :

in one hit .


 

iteachmac :

seeing as your Mac HD had errors , other errors in the software may be corrected in doing so .


 

Customer:

is it an apple product/software?

iteachmac :

i.e fixing the Mac HD using disk tools etc , does not repair the software .


 

iteachmac :

apple software update yes .


 

Customer:

I am installing iOS 6 in my cell now, once its down I will check for latest updates, is that where I find the combo osx update?

iteachmac :

there is also a v1.1 update if you mac is already running 10.6.8 . it may be the older version .


 

iteachmac :

new version :


 

iteachmac :

You can find all apple updates via , apple menu , software update . BUT .


 

iteachmac :

for the combo update that is a system update , please do not use apple menu etc , instead use the link above .


 

Customer:

and it won't crash my system, right?


 

iteachmac :

to download the update , then install it by hand . run the downloaded installer etc .


 

iteachmac :

no . it wont crash your Mac , if the Mac HD is working correctly and there is good free space on it


.

iteachmac :

you can test you mac HD again to check before installing the combo update v1.1


 

iteachmac :

and check again after it completes .


 

iteachmac :

always use the power adapter during installs .


 

iteachmac :

Tip:


also the mac may run faster while on main power .

iteachmac :

mains power .


 

Customer:

thanks for all your help.

Customer:

I will chat you back if I have any follow-up questions.

iteachmac :

I have a few more tips on speeding the mac .


 

iteachmac :

did the iphoto work now to import


?

Customer:

yes, iphoto import completed successfully!

iteachmac :

read up on :


 

iteachmac :

and :


 

iteachmac :

I think the app priority and renicer do the same thing so use or try app priority


.

iteachmac :

Fitting the ram is the best action .


 

Customer:

thank you very much for the tips.

iteachmac :

and


 

iteachmac :

Free memory tool .


 

iteachmac :

:


 

iteachmac :

most useful to monitor when your ram is low .


 

iteachmac :

as menu bar item .


 

iteachmac :

Ok glad the iphoto fix worked .


 

Customer:

excellent.

iteachmac :

Please press accept and bonus is more than welcome . :)


 

iteachmac :

Buy the ram now while its cheap . OWC best place to buy .


 

iteachmac :

I have 16GB in my mac , your max can only be 8 .


 

iteachmac :

but 8 will show much improvement .


 

iteachmac :

you will be pleased .


 

Customer:

ok, ty.

iteachmac :

:)


 

iteachmac :

Thanks .


 

iteachmac :

Paul.


 

iteachmac :

Please press accept button and any bonus is more than welcome .


 

iteachmac :

You can always get back to these notes in your JA account or via your bookmark.


 

iteachmac and 2 other Mac Specialists are ready to help you
Thanks for your time , if you have more mac questions . Please use this follow up to get back to me .

Thanks.

Paul .

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