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MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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I dont have the iCloud icon in system preferences. How do

Resolved Question:

I don't have the iCloud icon in system preferences. How do I get it??
Submitted: 1 year ago.
Category: Mac
Expert:  MacTechTrainer replied 1 year ago.

MacTechTrainer :

Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

MacTechTrainer :

What version of Mac OS X are you using if I may ask?


 

Customer: 10.5.8
MacTechTrainer :

Thanks for the information


 

MacTechTrainer :

that is the issue right there


 

MacTechTrainer :

iCloud in your Systems Preferences requires Mac OS X 10.8 Mountain Lion or later


 

Customer: So how do I get an update? Is there a downloadable version
MacTechTrainer :

10.5.8 I'm afraid, is not compatible to use iCloud


 

MacTechTrainer :

do this for me


 

MacTechTrainer :

can you click on the black Apple


menu icon located in the upper left corner of your screen

MacTechTrainer :

and select About this Mac


Customer: Ok
MacTechTrainer :

from the menu and tell me what Processor and RAM size of your Macbook is?


 

MacTechTrainer :

Full Size Image


 

Customer: 2.4 processor and 4MB
Customer: Hello?
MacTechTrainer :

One moment


 

MacTechTrainer :

sorry was just reviewing Apple's system requirements for 10.8 Mountain Lion


 

MacTechTrainer :

be right with you


 

MacTechTrainer :

Here we go:


 

MacTechTrainer :

Macs that will support OS X 10.8 Mountain Lion


As usual, the newer the Mac the better:



  • MacBook Pro – 13″ from mid 2009 or later, 15″ from late 2007 and newer, 17″ from late 2007 and newer

  • MacBook Air – late 2008 and newer

  • iMac – models from mid 2007 and newer

  • MacBook – 13″ aluminum from 2008, 13″ from 2009 and newer

  • Mac Mini – early 2009 and newer

  • Mac Pro – early 2008 models and newer

  • XServe – early 2009 models and newer


Macs that are NOT expected to support OS X Mountain Lion


Older Macs and those with weaker GPU’s will likely be left behind:



  • Anything with an Intel GMA 950 or x3100 integrated graphics card

  • Anything with an ATI Radeon X1600

  • MacBook models released prior to 2008

  • Mac Mini released prior to 2007

  • iMac models released prior to 2007

  • Original MacBook Air

MacTechTrainer :

If your Macbook is a 2008 model


 

MacTechTrainer :

you qualify to purchase Mac OS X 10.8


Mountain Lion

Customer: how can I tell if it's 2008 model?
MacTechTrainer :

Go back to your About this Mac view like I showed you and click on the actual 10.5.8 version you see in the About this Mac window


 

MacTechTrainer :

twice


MacTechTrainer :

first you will see a Build # XXXXX the first click


 

MacTechTrainer :

and the second click should provide your serial number


 

MacTechTrainer :

provide that to me and I will check for you in my Mac tech database:)


 

Customer: 9L31a
Customer: w89113U37WV
MacTechTrainer :

Fantastic!


if you would please hold for me for a moment, while I source this..

Customer: I'm very good...hardly
MacTechTrainer :

Haa haa!


 

MacTechTrainer :

you are good


 

MacTechTrainer :

and you also qualify


 

Customer: So u r a real person
MacTechTrainer :

for Mac OS X 10.8 Mountain Lion- Waa hoot!


 

MacTechTrainer :

I - Am- No - Robot


 

MacTechTrainer :

;)


 

Customer: Yay! How do I get it?
MacTechTrainer :

Now that we know your Macbook qualifies


 

MacTechTrainer :

There are a few steps you are going to have to climb however to get there


 

MacTechTrainer :

please let me explain


 

MacTechTrainer :

as this is the only way you will get to Mountain Lion


 

MacTechTrainer :

First]


 

Customer: do tell
Customer: Basic please!
MacTechTrainer :

you are going to have to actually purchase Snow Leopard and install it, then update it all the way to 10.6.8 (the latest version of Snow Leopard)


 

MacTechTrainer :

you need to do this first, because you have to get access to the Mac


Apps Store

MacTechTrainer :

and that only comes with Mac OS X 10.6.8 Snow Leopard and higher


 

MacTechTrainer :

now fortunately Snow Leopard only retails from the Apple Store online, for 29.00USD


 

Customer: okay - $29 first
Customer: That's cool - how do I get there?
MacTechTrainer :

Wait-there's more:)


 

MacTechTrainer :

Once you DO get upgraded


MacTechTrainer :

to Snow Leopard


 

MacTechTrainer :

Click this Link:


 

MacTechTrainer :

This will direct you from here how to take your new Snow Leopard which should be updated to 10.6.8 first, and use the Apps store with your Apple ID account,


 

MacTechTrainer :

to purchase Mountain Lion from the Apps store


 

MacTechTrainer :

which is the only way to get it-


 

MacTechTrainer :

for a whopping $19.00 USD


 

Customer: So upgrade to snow leopard 10.6.8 first for $29 then to Mountain Lion for another $19 then I'll have iCloud.
Customer: And I can download it all?
MacTechTrainer :

Let me check Snow Leopard for you first


 

MacTechTrainer :

what is your zip code where you reside if I may ask?


 

Customer: 75024
Customer: When I check for software updates there are none
MacTechTrainer :

Do you live closer to Frisco, Plano, Dallas or South


lake?

Customer: Before I forget - what model do I have?
MacTechTrainer :

you won't find any more updates from within your Mac if that is where you are looking


 

Customer: Plano or Frisco
Customer: So I need to go to the apple store?
MacTechTrainer :

Correct-


 

MacTechTrainer :

in order to purchase Snow Leopard- because you can only get it in DVD disc formats only


 

MacTechTrainer :

MacBook (13-inch, Aluminum, Late 2008)


MacTechTrainer :

that is your model


 

Customer: That's what I was trying to avoid
Customer: Ok. Thanks.
MacTechTrainer :

I know :(


 

Customer: Oh well...
MacTechTrainer :

but IF and I do mean IF you want to try and purchase and order Snow Leopard online


 

MacTechTrainer :

you can


 

Customer: Okay - well at least I know now I can get an upgrade.
MacTechTrainer :

but outside of Apple, oh boy, can those third-party vendors charge alot for that 29.00 software


 

Customer: But???
MacTechTrainer :

for example Amazon.com sells it online for $75.00


 

Customer: Okay...I think I'll head to the store.
MacTechTrainer :

so if you can, your best bet to get the same $29.00 price Apple originally offered for Snow Leopard,


 

MacTechTrainer :

yes-


 

Customer: Thanks...anything else I need to know when I'm there?
MacTechTrainer :

No, I think you are ready to move forward


 

MacTechTrainer :

but, if I were you, I would certainly stop one of the available Mac Specialists or Advisors or Family Room Specialists


 

MacTechTrainer :

and ask some final questions in your quest for moving to 10.8


 

MacTechTrainer :

that way you are covering all bases WHILE you are at the store


 

MacTechTrainer :

good way to avoid any return trips or calls to the store


 

MacTechTrainer :

these Apple corporate stores as I am sure you are aware, especially with the release of iPhone 5


 

MacTechTrainer :

are quite busy


 

Customer: Ok...thanks. What's the word on the 5 - yay or nay?
MacTechTrainer :

YES!


 

MacTechTrainer :

out of all my years of following the iPhones


 

MacTechTrainer :

this was the FIRST iPhone my wife visibly saw me as excited when I watched this video:


 

Customer: Really? Even first generation?
MacTechTrainer :

Of course that was cool


 

MacTechTrainer :

but as a tech, I wasn't you, know, so gung ho


 

MacTechTrainer :

but this new iPhone Generation 5


 

Customer: I'll check it out! Maybe I'll get one when I'm there!
MacTechTrainer :

wow is all I can say


 

MacTechTrainer :

you gotta see it


 

MacTechTrainer :

and watch that video


 

Customer: Do u have one yet?
MacTechTrainer :

you will feel what I am saying


 

MacTechTrainer :

Oh no


 

Customer: Treat yourself!
MacTechTrainer :

they just first announced it on Sept 12th


 

MacTechTrainer :

and pre-orders SOLD OUT


 

Customer: You only live once!
MacTechTrainer :

within less than an hour the next day!


 

Customer: I know...it's always that way with apple!
MacTechTrainer :

So it won't be available for purchase until Sept 21st I believe


 

MacTechTrainer :

but CNN Tech amongst other tech news services said


 

Customer: Hey - that's around the corner!
MacTechTrainer :

that Apple may just push back that official day because


 

MacTechTrainer :

Apple's systems were over taxed because so many Mac lovers were trying to pre-order online


 

MacTechTrainer :

So I give myself maybe about just after Christmas more into January '13, before I go for mine


 

MacTechTrainer :

that way some of the smoke should be clear from the frenzy, by that time


 

MacTechTrainer :

lol


 

Customer: it's crazy! Good gift though;)
MacTechTrainer :

Oh yes


 

MacTechTrainer :

I recommend YOU check it out though


 

MacTechTrainer :

I honestly think you are going to be as jazzed as I am once you see that video


 

MacTechTrainer :

I just sent the link to you above


 

Customer: Okay - thanks for the help for this moron! Just pulling it up now
MacTechTrainer :

You are far from a moron friend! Why? because you used wisdom


MacTechTrainer :

and contacted us!


 

MacTechTrainer :

;-)


 

MacTechTrainer :

So you are definitely exempt from anything "dunce" related:)


 

MacTechTrainer :

So that is about it--


 

MacTechTrainer :

unless you have any more questions relative to your question- of which I am always glad to assist


 

Customer: well there's that!!!
MacTechTrainer :

Oh and by the way, please, feel free to bookmark this webpage


 

MacTechTrainer :

that way if you do need me again, just come back to this page and post me a quick reply


 

MacTechTrainer :

or leave me a message or question


 

Customer: Nope - I'm good! Have a good evening - and thanks again! I will do that now!
MacTechTrainer :

and I will be alerted even if I am offline


 

MacTechTrainer :

just in case...


 

MacTechTrainer :

I am still here as your Mac Expert in this matter, even after you visit the Apple store


 

MacTechTrainer :

if you need me:)


 

Customer: Okay -cool. Thats more likely than not!
MacTechTrainer :

Thank you for allowing me to assist you


 

MacTechTrainer :

and no worries


 

Customer: Thanks again!
MacTechTrainer :

it has been a pleasure


 

MacTechTrainer :

and all the best!


 

MacTechTrainer :

Terry, ("The MacTechTrainer")


 

MacTechTrainer :

Sr. Mac Support Specialist


 

MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and other Mac Specialists are ready to help you

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