How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask CompExpert Your Own Question

CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
63903440
Type Your Mac Question Here...
CompExpert is online now
A new question is answered every 9 seconds

I would like to update my I phone and my I pad at the Apple

This answer was rated:

I would like to update my I phone and my I pad at the Apple Store at UTC on September 3rd.

My name isXXXXX My email address is: [email protected]
Thankyou!

CompExpert :

hi,

you can update both your iphone and ipad at home.

1.just download and install itunes software -->> http://www.apple.com/itunes/

2.plugged in your devices to usb port on your computer and select your device name from itunes software on your computer then on the summary tab, click update.

3.itunes will download necessary file and update your device to the latest operating system.


if you're not comfortable doing it yourself, just bring in as walk-in into Apple Store and they will gladly do it for you no appointment needed.


Please let me know if there is still any issue. Thank you.

If you would like any additional information or have more questions please don't hesitate to ask!

Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to rate bad or poor service, please stop and click on the "Reply to Expert" link with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,

Customer:

I have a problem with my I pad. It is no longer connected to the internet, so that I am unable to use it. I do have a router, and am unable to get on to the internet.


 


With my I phone, I have forgotton my password, and will need to get a new one.


 


Can you help with this?


 


Thanks,


 


Cherie

CompExpert :

Hi Cherie,

since this is a different question, please open another question for it.


on your ipad, go to settings --->>> general -->> reset, reset network settings

after that hold download both power and home buttons for 10 seconds, ipad will reboot then try to log into your wifi network again


 

CompExpert :

what password XXXXX you forgot on your iphone?


 

CompExpert :

Apple ID password XXXXX the 4 digits login


 

CompExpert :

??


 

CompExpert :

if you forgot your apple ID, go here to reset it --->>> https://iforgot.apple.com/

if you forgot the login 4 digits for your iphone then you need to restore your iphone

here is how:
1.Attach the phone to the pc
2.Turn the phone off
3.Press and hold power. Keep holding power. As soon as you see display on the screen of any sort press and hold home button.
4.Hold power and home together for *exactly* 10 seconds
5.Release power but keep holding home until the pc beeps as a USB device is recognized.
6.At no point will the display come on. Now your restore should work.

after that open itunes on your computer, if you did the above steps correct,
itunes will stated that your iphone is in recovery mode and asked if you want to restore. click yes to restore.

Customer:

 


 

CompExpert :

I'm sorry, I didnt get your last message


 

CompExpert and other Mac Specialists are ready to help you