Hi, and welcome to Just Answers! I am excited to get started with you.
Do you have your computers installation disk?
Are you able to boot to it right now?
Why are you unable to boot to it?
What operating system are you running?
Ok, can you restart your computer and Hold down the option key immediately after your computer powers on
Can you click on the disk
After you choose english, you will see a menu bar up top. Choose Utilities and then choose disk utility
In disk utility you will see your hard drive in the side bar. We need to make sure its ok first before re-installing your operating system. Go ahead and click it and hit "verify"
The top one
Ok, let me know when if your HD is ok
Ok so you see red text. Go ahead and repair it
Perfect! Restart your computer and lets see if it boots now
Yes you can shut it down by pressing and holding the power button.
we will first try to reset your PRAM. This will require you to restart your computer. When it is done booting up, just log back in to give me an update.
1. Power off your computer
2. Immediately after pressing the power button, press and hold down these 4 key combination
4 Let the computer chime 3 times
What is showing in the error screen?
Ok, so we need to re-install your OS. Can you boot to the instal disk again. Hold down option key and select disk. Do you have a backup?
Well your Hard drive seems ok. There is always risk of data failure. When we get your system up and running again, I highly suggest backing up your computer
Let me know when you are back at the installation screen
Are you at the disk? Or are you still having an error message?
Ok, lets try again.
1. Power off computer
2. Power on and immediately hold down the option key
3. Choose install disk
Navigate to the installation process. Choose your language, hit next..
Oh no dont power off, im sorry i thought you had an error message
What is currently displaying on your screen?
you can hit continue all the way through
Are you installing Snow Leopard?
No do not choose erase. What are your options?
Great! You are installing snow leopard. The only option is to re-install not erase :)
I will hang around and check back with you in 30mins to see how the process is going
How much time do you have left
You will also have to run your software updates. Do them 3 at a time. try not to do them all at once
In the upper left corner you will see the apple logo. When you click that, you will see software updates. Yes eject the disk
system events? what does it say?
Yes, you will have a lot of updates to do. Again, do not do them all at once
can you click on the apple logo and choose software updates again
maybe your up to date. Restart the computer
Ok, now try to run software updates
You can skip the iphone one for now and install the other 3
Yes it will. You certainly do not have to completely them all today. Your main issue is resolved :)
Absolutely, I can follow up with you as well
Were you able to perform an erase and install?
You just need one
You will see a "current partition" drop down menu, choose one
Good morning to you too. Im sorry, where are my manners :)
I don't know, is it blank?
I can see our previous chat
I am a little confused. You said you can't see our conversations, yet you are able to respond to my responses.
What about now?