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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1364
Experience:  BSc H.Dip Apple Certified Professional
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Customer Question

I am having difficulty setting up icloud on my notebook.
1. The icloud icon does not appear on my apple system preferences.
2. I am having a problem then getting into my apple account
Everytime I ask to reset my password XXXXX just keeps going around and , click on link, back to request, new email ..on and no...
Submitted: 4 years ago.
Category: Mac
Expert:  David replied 4 years ago.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

Click on the Apple in the top left, and then 'About This Mac'.

What version of Mac OS X does it say?

Which password XXXXX you trying to change, and where?

Thanks in advance,
Customer: replied 4 years ago.

OS X 10.6.8


I tried to purchase the operating system update (though I am not entirely sure I need to for icloud) I cant remember my AppleID/Password XXXXX

I do know my itunes password

Customer: replied 4 years ago.

Did you get my answer?

Expert:  David replied 4 years ago.

Yes, I need to be notified and type my reply, sorry for the delay.

The minimum system requirements are Mac OS X 10.7.4

You should update using the App Store to Mountain Lion 10.8

App Store should be in your Applications folder.

Please get back to me if you have password XXXXX or any other questions.

Kind regards,
Expert:  David replied 4 years ago.

I'm just following up with you to see how everything is going. Did my answer help?

Let me know,