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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1252
Experience:  BSc, H.Dip, Apple Certified
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Customer Question

I am having difficulty setting up icloud on my notebook.
1. The icloud icon does not appear on my apple system preferences.
2. I am having a problem then getting into my apple account
Everytime I ask to reset my password XXXXX just keeps going around and around...email , click on link, back to request, new email ..on and no...
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

Click on the Apple in the top left, and then 'About This Mac'.

What version of Mac OS X does it say?

Which password XXXXX you trying to change, and where?

Thanks in advance,
David.
Customer: replied 1 year ago.

OS X 10.6.8


 


I tried to purchase the operating system update (though I am not entirely sure I need to for icloud) I cant remember my AppleID/Password XXXXX


I do know my itunes password

Customer: replied 1 year ago.

Did you get my answer?

Expert:  David replied 1 year ago.
Hi,

Yes, I need to be notified and type my reply, sorry for the delay.

The minimum system requirements are Mac OS X 10.7.4

You should update using the App Store to Mountain Lion 10.8

App Store should be in your Applications folder.

Please get back to me if you have password XXXXX or any other questions.

Kind regards,
David.
Expert:  David replied 1 year ago.
Hi,

I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
David.

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