How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
70409726
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

my laptop has bluetooth, but after restarting can no longer

This answer was rated:

my laptop has bluetooth, but after restarting can no longer find bluetooth to use mouse. This had happened before and tech support talked me through it quickly

Appleologist :

Hi, and welcome to Just Answers! I am excited to get started with you.

Appleologist :

Are you near your computer now?

Customer:

yes


 

Appleologist :

Great, we will first try to reset your PRAM. This will require you to restart your computer. When it is done booting up, just log back in to give me an update.


1. Power off your computer


2. Immediately after pressing the power button, press and hold down these 4 key combination


3. Command+Option+P+R


4 Let the computer chime 3 times

Customer:

power off with the power button, or restart?

Appleologist :

Power button

Customer:

ok, will do and get back to you.

Appleologist :

Ok, I will stand by

Customer:

hey, that did the trick. bluetooth showing and wireless mouse working properly. Thank you!

Appleologist :

Great anytime. If you are satisfied, you can go ahead and accept/rate my answer.

Appleologist :

Have a fantastic Labor day weekend :)

Customer:

You too and thank you again for fixing my problem :-)

Michelle and 3 other Mac Specialists are ready to help you