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Hi, what error message are you receiving when you try to empty your trash?
Hi- I'm unable to empty trash, getting a 'this file is locked' message
Lets try to force it out!
1. Open terminal (Click the magnifying glass in the upper right corner and type in terminal)
2. Copy and paste this command into terminal: sudo rm -rf ~/.Trash/*
3. Enter your password
4. It should empty now
when I paste the info in the window, what is the next step?
did it prompt you for your password?
Can you make sure there is no space after the "$" in the first command line
sudo rm -rf ~/.Trash/*
not sure what is the first command line
Lets open up a new terminal window. Press Command+ N and copy and paste code
Were you able to open up a new terminal window?
When I followed those instructions screen went to apple start page and goole window
Ok lets try this instead. Press these 4 key combinations
Command +Option + Shift + Delete
Was supposed to press return after entering those letters? When I do it asks if I want to leave the page
No, you do not have to press return after
1. Press Command first , continue to hold. Press the Option key next, continue to hold. Press Shift Key, continue to hold then hit delete.
Alright. We will need to go back to terminal. Do you still have it open?
The window with the magnifier? Yes, it's open
Can you click on the command window. Then in the top menu bar next to the apple logo, you will see the "Shell" Click on that, select new window and then "Basic"
What do you refer to as the command window?
It is the window were I asked you to paste a code line in
(Previously referred as the terminal? ) Next to the apple logo is the word 'Safari'. There is no shell
That is because you are in safari now,
1. Click on the Magnifying glass again and type in terminal. It should also be in your dock since it is still open. It is a black box
How are you doing so far?
Yes, it has my name and last login time
Ok great. Now paste this code. Make sure you when you highlight the code, you do not highlight any spaces before sudo or after *
sudo rm -rf ~/.Trash/*
'it says 'command not found'
it is working for me. Can you open your trash for me?
ok, it says trash being emptied
Is it empty?
Does deleting the trash free spach on start up disk?
Yes. It seems to be empty
Yes it does. Especially when there are a lot of data in the trash. YAY you did it!
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