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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2852
Experience:  worked as a Tech support Associate for Apple products
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I have my iphone set up to receive my emails which I can delete

Customer Question

I have my iphone set up to receive my emails which I can delete from my iphone and keep on my desk top as a kind of 'mother ship'. I can't seem to make the same arrangement with my ipad, ie to receive emails on my ipad, delete them from the ipad knowing that they are keop on my desk top. Help and many thanks!!

Paul
Submitted: 4 years ago.
Category: Mac
Expert:  Vinod Menon replied 4 years ago.
Hi,

Did you mean you are not able to receive emails on your ipad?

Can you please describe the issue a bit more?

Thank You
Vinod
Customer: replied 4 years ago.

no, i can receive emails perfectly well and delete them, its just that I can't delete them from the ipad and get to keep them on my desk top. I like to use the desk top as the 'mother ship and chief PC!

Expert:  Vinod Menon replied 4 years ago.
did you mean, when you delete emails off the ipad, they are deleted from your desktop (outlook) too?
Customer: replied 4 years ago.

exactly that; I want to be able to delete them form my ipad and keep them on my desk top

Expert:  Vinod Menon replied 4 years ago.
let's check this.

on your ipad, go to settings >mail, contacts and calendars

tap on your account name. In the next page, tap on your email address again. now click on advanced.

There, you will see "deleted mailbox".

compare that settings with iphone and let me know whether this resolves your issue
Customer: replied 4 years ago.

no, the settings are different. I can do as you suggest on the iphone but with the ipad,I can only tap on my account name. I cannot then tap on my email address again.

Expert:  Vinod Menon replied 4 years ago.
Let's try a reset on your ipad.

Press and hold the power button and the home button together until you see an apple logo.

Let's see whether you are able to tap on the email address now.
Customer: replied 4 years ago.

thanks but we'll finish here.

Expert:  Vinod Menon replied 4 years ago.
did that resolve your issue, Paul?
Customer: replied 4 years ago.


no, but we will leave it here, thank you!

Expert:  Vinod Menon replied 4 years ago.
ok, you are welcome!!