I've tried starting and holding down the shift key but the problem remains the same
I've tried that but again I get no further
I had already disconnected everything but have tried starting again anyway and have got no further
I've held down the command and S key my, mac starts then the screen goes black and a lot code appears I've then tried both sets of code suggested hit return then waited, after a couple of seconds a few lines appear I've then waited until nothing else seems to be happening typed reboot but all that happens is the cursor returns to the line below
no the cursor just returned to the line below
how long after typing the codes and hitting return should I wait before typing reboot
thanks for your help but can I ask just a couple more questions, should I try typing the codes in before or after the appearance of the white text and how do I talk to another expert?
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I'm running Mountain Lion
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I purchased the Mac with Mountain Lion installed and I don't have a disc, can I buy it and download it then burn it to a disc will this work?
sorry I've tried both ways and I still get no further than the apple logo and the spinning circle.
When I bought the Mac Bootcamp was installed and when I try the second method you sent I do get to see the choice of start up disc, I then selected the Mac disc and continued to hold down the option key is this correct?
as I said before after holding down the option key I get a choice of Mac or Windows and if I choose the Mac then hold down the command r keys or option key I still get no further than the logo and spinning disc I can't get to the recovery screen or see anything to do with recovery HD
I have tried starting with the command and r keys held down but I don't get any further than the Apple logo and spinning circle I only get a bit further when I try the option key method which brings up the choice between Mac or Windows. I am using 2 screens at the same time could this have anything to do with the problem?
yes I'm on that at the moment it's a Mac Pro G5 not intel
I don't have another Mac with Mountain Lion
sorry to ask again but did you mean command and R keys or command key +key and R key
I tried command R when connected to the internet and the Mac doesn't connect to Internet Mountain Recovery just the logo and circle again
I have tried that but still got no further but on the first try I accidentally booted Windows which started properly and I was able to view my Mac hard drive and it's content does this help? if not should I rate you or wait for another expert.
Either way you have been very helpful
sorry this is taking a while but just to be clear
I held down the command and S key when starting, the screen goes black and some faint wording appears, then brighter text starts to scroll down the screen (it looks like code) it then stops for a few seconds then the line disc0s2: I/0 error. appears with 2 lines of code underneath then the same disc0s2: I/0 error. appears with 2 lines of code underneath it, I waited a while and when nothing else happened I then typed in the commands as you have typed them.
I typed them with the space between mount and -uw and a space between -uw and / and a space between rm and /var and a space between shutdown and -h on 3 lines as in your reply is this correct?
if it is correct nothing happens if I do nothing and nothing happens if I hit the return key
thank you for your help Ashik, although my mac hasn't started you have pointed me in the right direction, I think I'll try Disc Warrior first.
How can I ensure that you are paid, is it by pressing the smily face 3 times?