Ask Mac Questions and Get Answers from Experts ASAP
hi,dragged the folder to the trash and empty the trash
after that reboot your computer
and see if trend micro smart surfing still running or not
let me know, thank you
after you done empty trash trend micro surfing should be delete already.now after reboot, go to system preferences ---->>> account ( users and groups), select your username then click "login items" tabselect "tmloginMrg" from the list and check the little box next to it then click the (-) sign to removed it.*make sure the lock icon at the bottom is unlock.now after removed tmloginmrg, closed all window and reboot or restart your computer one more time
now all your trend micro software including the start up file is been deleted.now open your browser, go to http://get.adobe.com/flashplayer/?promoid=BUIGP
download and install adobe flash player
I emptied the trash basket and tried to download Flash. But when I click on download now, it flies away and does not download.
try to go to link below and download it
if that link still giving you problem.open system preferences --->>> account ( users and groups) , click (+) sign and create a new admin accountthen login to new admin account download adobe flash player, then save adobe flash player into a usb thumb drive or external hard drive.then log back into your current username and installed it.you can go back to system preferences --->> users and groups and removed your new admin account by select it and click the (-) sign
remember if you still running into problem let me know, I'm here to help until you solve your problem
The lock icon is locked and they want a password XXXXX unlock it which I do not know and Ih ave not been able to change the password.
you dont know your admin user password?
I can't click on the + while the lock icon is locked. They want a password XXXXX unlock it.
let me show you how to reset or change your admin password.1. power off your computer2. power on again right away hold down "option (alt)" key3. boot menu will show up, select boot from recovery partition4.
resetpasswordConfirm the user account and then the password XXXXX and reboot Mac OS X 10.7 as usual with your new password
after done change password, just closed all windows and reboot your computernow you can unlock the lockpad icon
compexpert - are you there?
yes im here
did you get the directions I just wrote to you
to reset your username password
since you forgot it
I'll let you know what happens.
I got no where. I have to go out for dinner now. I'll be back on at about 10:30 your time, EDST.
Sorry. It is hard for me to comprehend how difficult this download and install process is.
I appreciate your patience.
sure, I will talk to you later
seem like there are many missing piece to your problem.just like as simply as installing a software.I guess the reason you cannot install because of the admin password XXXXX also Trend Micro Smart software tooin order to solved your installation problem we have to fix all other stuff to make it works
let me give you another method.1. power off computer2. power on computer right away hold down command and R keys, keep holding both keys until you get into mac osx utilities screen3. look at the top menu bar, click on the word "utilities" ---->>> open terminal4. terminal type in resetpassword then hit enter5. reset password XXXXX will pop up, select the source on top which is your hard drive name6. select your username account and type in new password, confirm new password, after that make sure you click "save"now after you done, closed everything and reboot your computer
welcome back, just follow the instruction above to reset your password
I think it is done. I am going to try to download and install Flash now