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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1365
Experience:  BSc H.Dip Apple Certified Professional
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recently I had to replace my laptop with a new one. Since everything

Customer Question

recently I had to replace my laptop with a new one. Since everything had to be reinstalled
including my itune account. Also i was sent an email saying i still ha a balance on my account.How do I do this and still keep my balance
Submitted: 4 years ago.
Category: Mac
Expert:  David replied 4 years ago.
Hi, my name is David, and I will do whatever I possibly can to help answer your questions.

Open iTunes, and click the Store link on the left, and click the Sign In link on the top right using your Apple ID.

Your balance should appear, and also a new link on the right called Purchases.

When you open Purchased, you can download anything you downloaded on any other computer using the same Apple ID.

If you have an issue with your Apple ID let me know.

Kind regards,
Customer: replied 4 years ago.

David thanks for the information.Unfortunately it did not work. when I try to sign under my email address it tells me that name is already in use.

What do I do now? Am I still beiong charged for information i couldn't use

Expert:  David replied 4 years ago.

You don't have to rate my answer unless you are happy with the resolution.

Go to and reset your password.

Then try again to sign in. Sign out if there is another account already signed in.

Expert:  David replied 4 years ago.

I'm just following up with you to see how everything is going.

If you have any further questions feel free to let me know.

Kindest regards,