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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2523
Experience:  worked as a Tech support Associate for Apple products
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Hi,My Ipad says "cannot retriev mail. Unable to connect to

Customer Question

Hi,
My Ipad says "cannot retriev mail. Unable to connect to server" (but in Norwegian). I have checked the e.mail account info and I cannot find any mistakes.

Can you help?

ellen'klingenberg.no
Submitted: 2 years ago.
Category: Mac
Expert:  Vinod Menon replied 2 years ago.
Hello,

How about sending the mail? Are you able to send the mail using the ipad even though you are not able to receive?

Thank You
Vinod
Customer: replied 2 years ago.
Yes. I managed to send an email just now And surprise! Incoming mail was updated until 7 hours ago, not till now. But I still get the message 'cannot retrieve mail. Username or password XXXXX XXXXX
Expert:  Vinod Menon replied 2 years ago.
Let's try a reset first

Press and hold the power button and home button together until you see an apple logo

Let me know whether this resolves your issue
Customer: replied 2 years ago.
Did not work. I tried it twice. Same message came up ' cannot retrieve .....
Expert:  Vinod Menon replied 2 years ago.
Let's delete and recreate the mail account.

Go to settings > mail, contacts and calendars. Tap on your account and then on delete.

Now add the account back again.

Let's see whether this works.
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2523
Experience: worked as a Tech support Associate for Apple products
Vinod Menon and 5 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

No thank you. Its's ok and I am happy. You solved my problem.

Expert:  Vinod Menon replied 1 year ago.
You are welcome!!

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