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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2532
Experience:  worked as a Tech support Associate for Apple products
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cannot connect to may12 cannot connect to my network i have

Resolved Question:

cannot connect to may12
cannot connect to my network i have tried everything and gone through all trouble shooting questions no idea
please help
Submitted: 2 years ago.
Category: Mac
Expert:  Vinod Menon replied 2 years ago.
Hi,

Is your network name "may 12"?

How long have you been facing this issue?

Also, which computer do you use? windows xp/vista/7? Is your computer connected to the same network?

Thank You
Vinod
Customer: replied 2 years ago.

my network name is may12


only just realised there is a problem it is my daughters i pod


yes computer is connected and working vista

Expert:  Vinod Menon replied 2 years ago.
Thank you, Ellen.

And sorry for the delay. I had to restart my computer.

Let's first check whether you are using the right wifi password.

On your computer, click on the wifi status icon (you can find that icon almost to the right bottom corner of the computer. Usually two computer icons with a globe icon on top of it).

Click on it and it will list all the available networks and your network status will show as connected.

RIGHT click on the network name and select "properties".

Click on the security tab in the pop up box. Now there is a network security key listed there. If you can't read it, check the box "show characters".

Is that the password XXXXX are using on the ipod?

If not, let me know and we can continue the next steps
Customer: replied 2 years ago.

hi sorry took so long


im a little stuck i got the pop up box up but could no find where it said network security key


I think the password XXXXX XXXXX for the laptop

Expert:  Vinod Menon replied 2 years ago.
The wifi password XXXXX be the same for every device connected to the same network.

In the pop up box, you will have two tabs - connection and security.

When you click on the "security" tab, do you have the box "network security key"?
Expert:  Vinod Menon replied 2 years ago.
Hi Ellen,

were you able to find the network key?
Customer: replied 2 years ago.

sorry my laptop froze


got to the bit where it said show characters but it would not let me tick the box.

Expert:  Vinod Menon replied 2 years ago.
let's try again to tick the box, start from the beginning.

Click on the wifi symbol, RIGHT click on your network and then on "properties". Go to security tab and click the box.

If you are still not able to select the option "show characters", let me know which router do you use? linksys, netgear, belkin etc.
Customer: replied 2 years ago.

tried again but still will not let me tick that box for show characters


router G ADSL2+


 


Thankyou


 

Expert:  Vinod Menon replied 2 years ago.
That does not give me the brand of the router - is it Dlink, belkin, linksys, netgear etc?

We might need to find the wifi password. In most cases, you are not able to connect to the network just because you are using a wrong password.

Anyway, let's try with the basic troubleshooting on the ipod. If that does not work, we will try to find the password XXXXX the router. If I am not able to (since I am not a router expert), you may need to contact your network provider to confirm the password.

Let's reset the network settings on the ipod. Go to settings > general > reset > reset network settings. This will restart the ipod. Once it is back on, let's try to connect to the network.
Customer: replied 2 years ago.

I have already done this been through all the trouble shooting stuff. still is said unable to join network may12
router info IP Adress 192.168.1.1


router user name Admin


Router password XXXXX


Huawei echolike hg520b


 


I think it is netgear


Im with talk talk supplier


 


Dont know if any of this helps


 


I have to go out for a couple of hours now if you want me to try something else when I get back


 


 


Thanks for you patience with me ( im not the most technical person in the world

Expert:  Vinod Menon replied 2 years ago.
Thank you, Ellen.

Let's go to the following website,

http://192.168.1.1

Use username as "admin" (without quotes) and password XXXXX "admin" (without quotes). (if that does not work, use password XXXXX "password" without quotes).

Once you are in, there would be a link for "wireless". On some routers, wireless will be under set up > wireless settings. In some, it would be under basic > wireless

There, you will find the WEP passphrase or the WPA/WPA2 passphrase. That would be your wifi password

Make sure you are using that on the ipod.
Customer: replied 2 years ago.

 


this web site did not come up so i phoned my internet provider to see what my password XXXXX


they said they cannot see it and i would have to order a new router

Expert:  Vinod Menon replied 2 years ago.
Oh ok. Actually they should be able to guide you on how to get into the router settings.

try this website

http://routerlogin.net

let me know whether it asks for a username and password
Expert:  Vinod Menon replied 2 years ago.
Oh ok. Actually they should be able to guide you on how to get into the router settings.

try each of the following addresses and let me know whether it gives a login page

http://192.168.1.1
http://192.168.0.1
http://www.routerlogin.net
http://www.routerlogin.com
Customer: replied 2 years ago.


Hi me again


none of these web sites are comming up I dont get a login page.


when I put the adresses in it just comes up with lots of different websites


Im not sure what i am doing wrong.


I have connected athe yellow cable from my lap top to my router thinking this might help


not sure what to do from here

Expert:  Vinod Menon replied 2 years ago.
Sorry, Ellen for taking this so long...:(

I believe you might have googled those addresses instead of putting them in the address bar.

Try clicking on the following links. Let me know if any comes up with a login page

http://192.168.1.1

http://192.168.0.1

http://www.routerlogin.net

http://www.routerlogin.com

Customer: replied 2 years ago.

Hi thanks for that


I have found this information


Password H5W4L7V256


SSID MAY12


wIRELESS PASSWORD XXXXX


hARDWARE VERSION a.1.0


Firmware v2.06


All green ticks

Expert:  Vinod Menon replied 2 years ago.
Can you try that wireless password XXXXX the network shown on the ipod? Let me know whether that helps in joining the network
Customer: replied 2 years ago.

Im on waaheeeyyyyyyyyyyyyy


Thankyou so much for your help and patience

Expert:  Vinod Menon replied 2 years ago.
WoW!!!

Great to know that.....:)

Have a wonderful day, Ellen.

I would appreciate if you can rate my service, if you have no more questions for me....
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2532
Experience: worked as a Tech support Associate for Apple products
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