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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10074
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have Mountain Lion 10.8.1 and Safari 6.0. Safari will not

This answer was rated:

I have Mountain Lion 10.8.1 and Safari 6.0. Safari will not open. Its menus are greyed out. All other browsers, e.g. Chrome and Firefox, work normally
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer bad/negatively (First two left Stars/Faces/Ratings are Negatives) but please Reply back to me by clicking the “Continue Conversation” or “Reply” button. Remember, only Rate answer after you are 100% Satisfied.


In your Mac, on finder, Hold down Option key on your Keyboard, click on Go menu and select Library. This will take you to the Library folder of your User Account. Open Preferences folder.

Trash the file com.apple.safari.plist from there.

Then goto Macintosh HD > Library > Internet Plugins folder and trash everything from there. Open Safari.


Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied.

Ashik and 4 other Mac Specialists are ready to help you
Customer: replied 4 years ago.

Did everything you said, but it still doesn't work. Should I reboot?

Customer: replied 4 years ago.
,

Did everything you said, but it still doesn't work.  Should I reboot?


Hello?
Customer: replied 4 years ago.

Ashik: are you there?


 

,

Did everything you said, but it still doesn't work.  Should I reboot?


Hello?
No. The Safari application must be corrupted. Uninstall/Delete Safari application and all its related files with this application : http://www.syniumsoftware.com/cleanapp/

Use the trial version of CleanApp. Then please reinstall your Mac OS X ML. This will put a new Safari on your Mac.

Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied.
Customer: replied 4 years ago.

OK: this will take some time....I'll be back!


 

Take your time. Good Luck :)