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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9784
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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my new apple Ipad only shows the logo and will not boot up.

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my new apple Ipad only shows the logo and will not boot up. The logo will stay on until the battery goes dead
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

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You have to restore your iPad from iTunes on your computer. You can restore it by putting it to DFU (Device Firmware Upgrade) Mode. DFU Mode is a mode which will allow you to restore your iPad to working condition. Put your iPad to DFU (Device Firmware Upgrade) Mode and restore it from iTunes. Follow the steps below to put your iPad to DFU Mode;

  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes application on your computer
  • On your iPad Press and hold the Home button and the Sleep/Wake button at the same time.
  • After exactly 8 seconds release the Sleep/Wake button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.
  • Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank.

Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied.

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