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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9914
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Trying to update IOS on Ipad through Itunes on my PC. Was

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Trying to update IOS on Ipad through Itunes on my PC. Was going through back-up of Ipad and got an unknown failure message. Now Ipad is stuck with Itunes logo in middle of screen with a picture of USB cord. What's up?
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You have to restore your iPad from iTunes on your computer. You can restore it by putting it to DFU (Device Firmware Upgrade) Mode. DFU Mode is a mode which will allow you to restore your iPad to working condition. Put your iPad to DFU (Device Firmware Upgrade) Mode and restore it from iTunes. Follow the steps below to put your iPad to DFU Mode;

  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes application on your computer
  • On your iPad Press and hold the Home button and the Sleep/Wake button at the same time.
  • After exactly 8 seconds release the Sleep/Wake button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.
  • Click OK or Restore



Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank.

If that didn't work, then try to restore it from different computer.

Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied.

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