Already tried that - no success - held for 30 seconds.
Yes to both of your questions - I believe I covered the cables question in my first communication - I even tried it again - nothing.
That's a problem - iTunes is blocked at the office :( - I will have to leave to do that - how do I get back to this page to respond after I've tried this? I'll have to shut down my computer.
another question - I am not at home - I don't sync my iPhone to this computer as it is my work computer. I have a MAC at home, but again, all of the syncing other than music and pictrues is cloud-based now - and I've not synced pics or music in a while. Will there be an issue connecting to iTunes from this computer.
I'm driving home later today (300 miles) and driving without GPS and a phone do not make me happy.
Well, this isn't going to work - I can't leave right now, and then I have to drive home, so this is not going to be resolved - I think I'm just going to have to wait until I get home, and then I might as well visit the Apple store locally to get this all done - they don't charge for their service, the last time I checked -
The "sound" it makes when I attach it is not the same as the usual sound - I only use this computer to charge the iPhone, so I'm very hesitant to mess with the iTunes idea, and since iTunes is blocked here, will do something when I get home tonight.