Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.
In your Mac, on finder, Hold down Option key on your Keyboard, click on Go menu and select Library. This will take you to the Library folder of your User Account. Open Preferences folder.
Trash the file "com.apple.safari.plist" from there. Then go to Macintosh HD/Library/Internet Plugins folder and trash everything from there.
Then open Disk Utility from Applications > Utilities folder. In Disk Utility, select your hard disk. Click Verify Disk, then Repair Disk. Then Repair Permission.
Then restart your Mac and open Safari. Then install Adobe Flash player.
Let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied
where is the go menu?
i do not see a "go",there is "history where go should be/
ashik,i am lost.can you call me and walkme thru it?
will that file say macintosh/hd/plug in/internet..just like that? and when you say "trash"how do I do that,just click n it?
I deleted macintosh hd and library folder.i am not sure if i did the plug in folder,how do i check that?
are you still there? what is this,someone has posted ahead of you,notice?now i am really confused.....
ashik....have i lost you,,,,barbara
i lost your page,i hit some thing by mistake,i have to get this fixed,i am sorry
lease tell me how to get into those folders again
ashik,when you say delete,exactly how do i delete?
ashik,this is still barbara and i am so frustrated ,i could cry.nothing is going right.i hit the wrong button and lost the screen.I am still here.i am having trouble navigating around and i don't know the terms real well.why did this do this.? did i do something wrong to make it loose sound etc?
what is the internet plugins folder and where do i find it?
i am trying to follow,i really am! where is my macintosh hd.i have no left column,or where is the correct finder.please help me
the hard disk icon on the tool bar on the bottom?yes i know where that is,now what
the hard disk icon on the bottom,is that the one? if so i just open it up,and find the library folder to do what with,sorry,don't hate me
i have icons at the bottom of page and that is where my mac hd icon is and the blue smily face finder is,not along the side,is that the one?
problem,i can't open it with this question column here.won't let me bring it up?
ok,i pressed it and one of the things that popped up is the a line of ribbons that say flash player 1 exe thru 4 exe,and 4 that say install flash player osx 2.2 dmg thru 2.5 dmg.now what do i do
did you get my last message? i clicked it once and got those ribbons that were for flash player and install flash player.now what,when you have time.
i am sorry,but in the finder at the bottom of page,that looks just like the macintosh HD I CANT FIGURE OUT WHERE TO FIND THE PAGE YOU SHOWED ME AND I HAVE NEVER SEEN THAT ALL BLUE PAGE
DESK TOP,IS THAT AT THE BOTTOM OF PAGE,OR THE TOP.BOTTOM HAS DOWNLOADS,TERMINAL,SYSTEM PREFERENCE ALIAS,ADDRESS,FACEBOOK,APP TIME,MISSION CONTROL,LAUNCH PAD,MAIL,SAFARI,ANF FINDER[BLUE HAPPY FACE]
ASHIK,is there a problem with my macbook or is it me.?
No Problem with your Macbook. In your Mac, click on Go menu and select Computer. Anything happens ?
don't want to sound dumb,but what do you mean go menu?
i can't get the go to pop up
after i hit go then what do i do
when i logged out ,waited and logged back in ,it came right back to this spot.....still no go sign,and i have seen it today,awhile ago.
go came up but when i started to type it reverted back to other.i can tell you what igo said.it listed back,forward,enclosing folder,all files,documents,desk top,download,home computer,air drop,network,applications,utilities.then recent folders,goto folders,and connect to server.what does that tell you?
no macintosh id in the window.what do you want me to do with that long http message?
ok,damn that is a long address!! so do i need to get out of here or just add it in the window in the top of the screen?
ok,i did it,did it uninstall it.now what ,computer god,what do i do now.was it uninstalled,can you tell?
the instructions were so long that i used that address you sent me.what else did i need to do.i put in that address and hit enter,was that enough?to uninstall it,i did not do anything else.didi mess up!
all windows are closed except this one,i do not see anymore that are open,now what?
it stayed blue till i clicked to write to you.
i restarted it as you said,did not log out and in,now try to uninstall againand follow directions....i hope i can understand them?
it is a little too difficult,to tell the truth.I have been at this for hours like you,but i don't understand the language and i am afraid it is over my head
no i don't right now,my daughters boyfriend is a real techie,but he is not here.can he follow these directions later?if you put in everything he needs to do to follow ?
how do i add a bookmark to it or mark it favorite?
thank you for your wonderful help,it is not your fault that i am such a novice.you are so nice and after all these hours I think we are now family.thank you ,barbara