I tried this already but still no success.
I just noticed that in my Office 2011 folder I have multiple identity folders including Office 2011 Identities, 3 x Main Identity and 1 Office 2011 Identities copy.
Should I delete all of these folders?
Completed both tasks but still no luck.
It looks like I have a number of identities in Outlook. Could this be a problem?
Here it is;
Process: Microsoft Outlook Path: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft OutlookIdentifier: com.microsoft.OutlookVersion: 14.1.0 (14.1.0)Build Info: Unknown-110310~0Code Type: X86 (Native)Parent Process: launchd User ID: 501
Date/Time: 2012-08-18 16:07:23.586 +0800OS Version: Mac OS X 10.8 (12A269)Report Version: 10
Interval Since Last Report: 144001 secCrashes Since Last Report: 37Per-App Crashes Since Last Report: 36Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:dyld: launch, loading dependent libraries
Dyld Error Message: Symbol not found: __ZN14PreferenceKeys46kUseEmailToDoRecipientEncryptionCertsLookUpKeyE Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook Expected in: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/OutlookCore.framework/Versions/14/OutlookCore in /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
yes, no problem
Yes, a couple of times but will do again now just to make sure.
Sadly, still the same problem. The funny thing is I have the same version of Outlook working in parallel on my MacBook Air and it is working fine. It is only the iMac which is causing me problems and only Outlook.
Thanks Vinod. I appreciate your help. A couple of quick questions;
Thanks so much Vinod. I really appreciate your efforts trying to help me. Enjoy the weekend. Cheers, Peter
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No, the same error message comes up.
In the preferences folder I could only find utility.plist and reminders.plist and deleted both of these.
The following files were in preferences by host folder so let me know if I need to delete them also;
Still same error message
Move the folder. Still the same error message.
No problem Ashik. No, I am sure there is just the one user account. Is there a way I can confirm just in case?
Good news! I successfully loaded Outlook on the administrator account. Should I follow the same process on my main login....delete the old version and reinstall a new copy? If yes, can I protect all my old emails so I don't lose them?
Hi, looks like it is asking me to setup mail again which is great. Where can I find all my old emails etc.?
Thanks so much Ashik. I rated you as excellent.
Enjoy the weekend. Cheers, Peter