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Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6561
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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why can i get my ipad on line in some places and not other

Customer Question

why can i get my ipad on line in some places and not others?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer bad/negatively (First two left Stars/Faces/Ratings are Negatives) but please Reply back to me by clicking the “Continue Conversation” or “Reply” button. Remember, only Rate answer after you are 100% Satisfied.


Does this happens with 3G or Wifi ?
Customer: replied 1 year ago.
wifi only
Expert:  Ashik replied 1 year ago.
In your iPad, goto Settings and tap General. Tap Reset. Tap Reset All Network Settings. Then try to connect again. Does that works ?
Customer: replied 1 year ago.
unfortunately I am at home and I can always get on line here. I can go to one place where I can't get on line but then I won't be able to communicate!
Expert:  Ashik replied 1 year ago.
We need to check whether the reset worked or not. So you have to check on other WiFi. Add a bookmark of this page, so you can get back to me later.
Customer: replied 1 year ago.
ok, i'll come back on line in an hour or so - am doing reset now
Expert:  Ashik replied 1 year ago.
Ok..
Customer: replied 1 year ago.
it worked! why hasn't anyone else ever told me that. Thanks very much
Expert:  Ashik replied 1 year ago.
I'm glad that worked :) If you like my service, please rate me Positive. Your iPad just need to refresh its network settings.

Best Regards,
Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6561
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 7 other Mac Specialists are ready to help you
Customer: replied 1 year ago.

Ashik, this solution doesn't work in the other place I need to get on line. What else can I try?

Expert:  Ashik replied 1 year ago.
Have you tried restoring your iPad from iTunes on your computer ?
Customer: replied 1 year ago.

no. Is that the most likely explanation? not a problem between Apple tech and the non-Apple router?

Expert:  Ashik replied 1 year ago.
Yes. iPad works with all routers without any problem. Do you have iTunes installed on your computer ?
Customer: replied 1 year ago.

yes. cd easily re-install. but can't test it til next week. can i come back to you then if there's still a problem?

Expert:  Ashik replied 1 year ago.
Connect your iPad to your computer and open ITunes. In iTunes, select your iPad, then sync it. Then restore it by clicking the Restore button.

Yes, you can get back to me anytime you want.
Customer: replied 1 year ago.

thanks will do

Expert:  Ashik replied 1 year ago.
You're welcome :)
Customer: replied 1 year ago.

Hi Ashik, I'm afraid the re-install hasn't solved the problem. Tried the reset too, without effect. So what's the next step??

Expert:  Ashik replied 1 year ago.
Does this happens with most of all routers ?
Customer: replied 1 year ago.

no - at least, I don't have very wide experience: it works fine at home, it works in one of the places where I work, but not the other - where other people had problems with i-phones too, which have been resolved by resetting the router. I sign up on the network put in the password etc, it says 'joining' and then it says 'cannot join'.

Expert:  Ashik replied 1 year ago.
Then it must be the problem with security mode. Do you know what security mode does the router uses ? WPA or WPE ?

Customer: replied 1 year ago.

i'm afraid I'm not sure.

Expert:  Ashik replied 1 year ago.
I'm pretty sure the problem is with the router, not with your iPad. We've already tried all troubleshooting steps on your iPad.
Expert:  Ashik replied 1 year ago.
Can you check your iPad with other wifis too ?
Customer: replied 1 year ago.
Not easily . What cd i do to the router?
Expert:  Ashik replied 1 year ago.
Change the security mode to WPA if it is WPE. So you have trouble only connecting to this particular router ?

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