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Im trying to use a Dell 964 printer with a new iMac with OSX

Answered by:Jason
Mac Technician
Positive Feedback: 97.5 %
Accepted Answers: 852

in Mac

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Jason you did what you could. My wift contacted a local computer guy and he...

Customer Question

I'm trying to use a Dell 964 printer with a new iMac with OSX version 10.8. is there a Lexmark driver that will work? I can get a test page printed with a 4300 series driver, but nothing else. Other threads on this subject say that there is no way around this problem, but these posts are a few years old. Is this still the case?

Optional Information:
Product: iMac
Software (if necessary): OS X

Already Tried:
Lexmark 4300 driver

Submitted: 246 days and 20 hours ago.

Category: Mac

Value: AU$69

Status: CLOSED

Accepted Answer

Expert: Jason replied 246 days and 18 hours ago.

XXXXX XXXXX :

Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.

It is true. You can use the drivers for the Lexmark P4350.

Here is a link to those drivers: http://support.lexmark.com/index?locale=en&page=product&productCode=LEXMARK_P4350&segment=SUPPORT&userlocale=EN_UK&frompage=null#1

XXXXX XXXXX :

If you have any issues with that please, let me know.

XXXXX XXXXX :

Hello

XXXXX XXXXX :

Please, let me know if you have any issues with those drivers and/or the installation.

Customer :

Thanks Jason - I installed the 4300 series driver and printed a test page, but if I try to print anything else, e.g. from Outlook, Word etc, it doesn't seem to go through. Any ideas?

XXXXX XXXXX :

Yes.

XXXXX XXXXX :

Do you see my posts above?

XXXXX XXXXX :

Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer :

Sure - how do you do that?

XXXXX XXXXX :

Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=71a81db8-4ea4-4863-858a-7286e67b37bf&SUPPORT=NET

XXXXX XXXXX :

Please, do not forget to click the Happy face on the bottom of this page and click Submit, if you are satisfied.

Thank you,
- Jason

Expert Type	Mac Technician
Category:	Mac
Pos. Feedback:	97.5 %
Accepts:	852
Answered:	8/6/2012

Experience: Several years of supporting Mac systems.

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