Hi, I'll be happy to help with this issue
is it a Mac or Windows machine you are using?
Generally all that needs to be done is the iTunes folder which includes the ituneslibrary.itl file and itunes music library.xml should be recopied
how was the information backed up?
On five (5) DVDs.
ok - just as copies to the discs or using a backup program?
It was downloaded from their back-up program.
Ok, if that is the case
then with iTunes open
when you insert the first disc you should receive an option to restore from disc
does that prompt appear?
I'm not in itunes yet; I was looking for a procedure. Can I open it up simultaneously with our chat and what is the proper e-mail input for it? Thanks!
yes, load up iTunes
and insert Disc 1
you should get a prompt to restore
and you can do that while chatting
not sure how you mean about proper e-mail input?
You know-www.itunes etc.
ah, to download itunes?
No, to get it on line.
if the computer is online, then iTunes should automatically be online
OK-I have the Apple-itunes website on the other screen. What now?
ok, so what options are at top of the itunes screen?
STORE MAC IPOD IPHONE IPAD ITUNES SUPPORT
ok, click on iTunes
and you should get a page with a link which says
iTunes 10.6 free download
click on that and it should take you to the download page?
with a big blue download now button?
click on the download now button
and it should download the itunes setup file?
It's working now.
The installation is in progress.
Once the icon appears and the installation is finished, I can download the normal way. Can I dump the reload DVDs since thet may be useless at this point?
once the software is installed, load iTunes and put the first disc in
this will then let you choose restore
once the restore process finishes you can dump the reload DVDs although might be worth keeping them as a backup for a couple of weeks?
Sounds good-it's reloading now.Can I ask one question re: itunes software? It deals with the printed playlists.
sure - what's up
When you make a CD and print out the content titles, it prints out the input source (CD-LP etc. I don't need that info. I need the year of the recording which I have BUT can't get printed. Any remedy?
at the moment there doesn't appear to be - it's a frustrating limitation of iTunes
there are supposed to be some changes coming here with version 11 though
Oh well, just four more disks to go (HA-HAAAAAA!). Thanks Steve!
Once this session concludes, can I just pay my $39.99 fee and bug out? You've answered my questions very well but I don't think I'll need additional assistance. OK? Thanks!
yes, that is fine
if you rate the service that will end the chat session
you can however come back to the same chat and ask additional questions or updates without any additional payments being required
Thanks again Steve! See ya!
Hi Steve! I believe I answered (or will answer) your questions as such: (1) no, (2) yesw, and (3) yes-I believe it was excellent (or equivalent). Thanks!PAUL BUTTERFIELDRetiree Extraordinaire
Hi Steve! I have no more questions at this time. Your service was excellent
and I would recommend it. Thanks again!