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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2836
Experience:  worked as a Tech support Associate for Apple products
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I cannot get on to my ipod. It tells me to enter the password

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I cannot get on to my ipod. It tells me to enter the password XXXXX the exchange account "hotmail" and no matter which password XXXXX put in the screen keeps coming back telling me the same thing.

Let's try a reset first. Press and hold the power button and the home button together until you see an apple logo (the ipod will turn off and come back on with an apple).

Let me know whether this resolves your issue.

Thank you
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