How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6412
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

i have a square next to my curser

Customer Question

i have a square next to my curser
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel replied 1 year ago.
Thanks for choosing Justanswer, My name is Dan and I will be assisting you today.

When is the Square appearing next to your cursor? What are you doing on your imac when this happens? How long has this been going on?

Let me know.

Thank You, Dan
Customer: replied 1 year ago.
it starts right from the start up
Expert:  Daniel replied 1 year ago.
How long has it been going on? What have you done so far to fix this issue?
Customer: replied 1 year ago.
i just got it its a 24" intel imac
Customer: replied 1 year ago.
i just got it today
Customer: replied 1 year ago.
hi can we speak on the phone
Expert:  Daniel replied 1 year ago.
No we are not able to call the customers from privacy issues. Lets try this and let me know if it stops.

SMC RESET

  • Shut down the computer.
  • Unplug the computer's power cord and ALL peripherals.
  • Wait 15 seconds.
  • Attach the computers power cable.
  • Wait another 5 seconds and press the power button to turn on the computer.

PRAM RESET

  • Shut down the computer.
  • Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  • Turn on the computer.
  • Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
  • Hold the keys down until the computer restarts and you hear the startup sound for the second time.
  • Release the keys.

 

Let me know.

Customer: replied 1 year ago.
hi
didn't work still there
Expert:  Daniel replied 1 year ago.
Did the mouse come with the Mac? Or what type of mouse is it the make and model?
Customer: replied 1 year ago.
Relist: Answer quality.
hi
yes i checked the mouse tried 3 differant ones
Expert:  Daniel replied 1 year ago.
Can I get the model of your imac?
Customer: replied 1 year ago.
model 6.1 2.16 24 "
Customer: replied 1 year ago.
Why did you charge my debit card
Expert:  Daniel replied 1 year ago.
Go ahead and download the update for graphic card. CLICK HERE

Thank You, Dan
Customer: replied 1 year ago.
its not supported by this model
Expert:  Daniel replied 1 year ago.
I am going to opt out and let another expert help you.
Expert:  Mike replied 1 year ago.
Do you have any apps open?
Customer: replied 1 year ago.
only safari
Expert:  Mike replied 1 year ago.
Quit Safari does the square go away?
Customer: replied 1 year ago.
no
Expert:  Mike replied 1 year ago.
Ok Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 1 year ago.

Model Name: iMac


Model Identifier: iMac6,1


Processor Name: Intel Core 2 Duo


Processor Speed: 2.16 GHz


Number Of Processors: 1


Total Number Of Cores: 2


L2 Cache: 4 MB


Memory: 2 GB


Bus Speed: 667 MHz


Boot ROM Version: IM61.0093.B07


SMC Version (system): 1.10f3


Serial Number (system): W8647075XA5


Hardware UUID: 00000000-000


os x10.6
Expert:  Mike replied 1 year ago.
Sorry I thought you said you just got it, I assumed it was a new Mac? Go to the Apple logo to Software Update.
Customer: replied 1 year ago.
hi
you didn't even fix my computer. "change the mouse"

This is not right. i will just go to my card co. and fix
it. this is frud. i will mention you on utube
bob
Expert:  Mike replied 1 year ago.
I don't know what you are talking about I asked you to go to the Apple Logo to Software Update.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified