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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8285
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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i have a square next to my curser

Customer Question

i have a square next to my curser
Submitted: 4 years ago.
Category: Mac
Expert:  Daniel replied 4 years ago.
Thanks for choosing Justanswer, My name is Dan and I will be assisting you today.

When is the Square appearing next to your cursor? What are you doing on your imac when this happens? How long has this been going on?

Let me know.

Thank You, Dan
Customer: replied 4 years ago.
it starts right from the start up
Expert:  Daniel replied 4 years ago.
How long has it been going on? What have you done so far to fix this issue?
Customer: replied 4 years ago.
i just got it its a 24" intel imac
Customer: replied 4 years ago.
i just got it today
Customer: replied 4 years ago.
hi can we speak on the phone
Expert:  Daniel replied 4 years ago.
No we are not able to call the customers from privacy issues. Lets try this and let me know if it stops.

SMC RESET

  • Shut down the computer.
  • Unplug the computer's power cord and ALL peripherals.
  • Wait 15 seconds.
  • Attach the computers power cable.
  • Wait another 5 seconds and press the power button to turn on the computer.

PRAM RESET

  • Shut down the computer.
  • Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  • Turn on the computer.
  • Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
  • Hold the keys down until the computer restarts and you hear the startup sound for the second time.
  • Release the keys.

 

Let me know.

Customer: replied 4 years ago.
hi
didn't work still there
Expert:  Daniel replied 4 years ago.
Did the mouse come with the Mac? Or what type of mouse is it the make and model?
Customer: replied 4 years ago.
Relist: Answer quality.
hi
yes i checked the mouse tried 3 differant ones
Expert:  Daniel replied 4 years ago.
Can I get the model of your imac?
Customer: replied 4 years ago.
model 6.1 2.16 24 "
Customer: replied 4 years ago.
Why did you charge my debit card
Expert:  Daniel replied 4 years ago.
Go ahead and download the update for graphic card. CLICK HERE

Thank You, Dan
Customer: replied 4 years ago.
its not supported by this model
Expert:  Daniel replied 4 years ago.
I am going to opt out and let another expert help you.
Expert:  Mike replied 4 years ago.
Do you have any apps open?
Customer: replied 4 years ago.
only safari
Expert:  Mike replied 4 years ago.
Quit Safari does the square go away?
Customer: replied 4 years ago.
no
Expert:  Mike replied 4 years ago.
Ok Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 4 years ago.

Model Name: iMac


Model Identifier: iMac6,1


Processor Name: Intel Core 2 Duo


Processor Speed: 2.16 GHz


Number Of Processors: 1


Total Number Of Cores: 2


L2 Cache: 4 MB


Memory: 2 GB


Bus Speed: 667 MHz


Boot ROM Version: IM61.0093.B07


SMC Version (system): 1.10f3


Serial Number (system): W8647075XA5


Hardware UUID: 00000000-000


os x10.6
Expert:  Mike replied 4 years ago.
Sorry I thought you said you just got it, I assumed it was a new Mac? Go to the Apple logo to Software Update.
Customer: replied 4 years ago.
hi
you didn't even fix my computer. "change the mouse"

This is not right. i will just go to my card co. and fix
it. this is frud. i will mention you on utube
bob
Expert:  Mike replied 4 years ago.
I don't know what you are talking about I asked you to go to the Apple Logo to Software Update.