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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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I am in Preview and am looking at a file from a back up hard

Customer Question

I am in Preview and am looking at a file from a back up hard drive ...I am being told that the file is corrupt or in a format Preview can not read....I have tried several formats and am at a dead end....there are dozens of other files that I want to read and they all get this same response...HELP
Submitted: 4 years ago.
Category: Mac
Expert:  CompExpert replied 4 years ago.

CompExpert :

hi,
did you know what extension is your backup file?

exe, txt. rtf, img, zip ?????

CompExpert :

sometime backup software used different file software to compress the file into smaller size

CompExpert :

so there might not be a software that can read it

CompExpert :

you if backup the file as drag and drop then is a lot easier.

but if you used a specify software to backup your data to your backup hard drive, then only that specify software can read it

JACUSTOMER-kz287i0x- :

don't know other than word or pdf

CompExpert :

to read pdf you need to download adobe reader --->>> http://get.adobe.com/reader/?promoid=BUIGO

for word document, try download open office --->> http://www.macupdate.com/app/mac/9602/openoffice/

JACUSTOMER-kz287i0x- :

.pdf on most , some are simple word for MAC but do not show the extension....there are dozens of them that I need to read from back up drive.....and all have the same answer

JACUSTOMER-kz287i0x- :

i have adobe reader updated let us try to get to the bottom of the pdf file issue first before i am downloading more stuff OK?

CompExpert :

okay

JACUSTOMER-kz287i0x- :

so what are the formats that they will will recognize and how do I use them ?

CompExpert :

for pdf files, adobe reader should able to read it

and for all simple work doc, either text edit on your computer or open office should able to read it

CompExpert :

open office and adobe reader can be download from the link I gave earlier

CompExpert :

I'll be on standby, please let me know if you have any more question. thank you

JACUSTOMER-kz287i0x- :

i am downloading adobe and it is taking forever then I will try opening files....but my question after I download adobe will it then appear in the prompt box with my optional formats....the ones I have all tried and have not work...I did not know adobe was a format per se. Please advise.

CompExpert :

adobe reader was create only to read pdf file

CompExpert :

after installed adobe reader, open finder, go to application folder, open adobe reader, on upper menu, click "file" ---->> "open"

browse to your pdf file and open it

JACUSTOMER-kz287i0x- :

will give it a shot when down load is finished and it is taking forever

CompExpert :

adobe reader is about 70mb file, so it depends on your internet speed

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