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internet connection very slow. A 380mb download can take 12

Customer Question

internet connection very slow. A 380mb download can take 12 hours. Cannot watch or listen to normal downloads. My modem is an Actiontec 54 Mbps about 5 years old.
Computer is an iMac 2009 model running Lion 10.7
DSL connection with Century Link.

Any ideas?
Submitted: 2 years ago.
Category: Mac
Expert:  Cris replied 2 years ago.
Hi,

Thank you for contacting JustAnswer.com I am Cris and will be glad to assist you with your question.

Please go to www.speedtest.net wait for the page to load click on the box that says "Begin Test"(green box). Wait for the test to complete, please reply back to me with Download and Upload speeds.
Customer: replied 2 years ago.
ping 51 bps, download 55 bps, upld 54 bps
Expert:  Cris replied 2 years ago.
Just to verify the download speed was 55Mbps and upload 54Mbps? Is that correct?

Are you using a wired or wireless connection on the iMac?

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