How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask iteachmac Your Own Question

iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
28671728
Type Your Mac Question Here...
iteachmac is online now
A new question is answered every 9 seconds

ra - jac

Customer Question

I have been trying to make a photo book like I have in the past but it is not finishing the order. It does the first part of the download and most of the time the second part. Then it stops and says there is a problem and I retry and get the same results. I have made these books and calenders before and my problems seem to be since I upgraded my OS system first to tye one before mountain lion and now mountain lion. I also bought a 4s Iphone about six months ago and I can not get them in sync it may be an old password XXXXX I do not remember. Would like them all working together. I also am planning on buying an iPad very soon. I really want to make this book, it will be a wedding album. Thanks.. Tom
Submitted: 2 years ago.
Category: Mac
Expert:  iteachmac replied 2 years ago.

iteachmac :

Welcome ,I will give a full and clear answer to your question, please make sure to reply to any questions I have. They may be essential to my reply.

iteachmac :

Hi ,

iteachmac :

Please is an error stated ?

iteachmac :

Ok normally this problem is to do with one or more of the photos used in the book .

iteachmac :

We can try rebuilding the library to see if that fixes the problem .

iteachmac :

Important , make sure there is enough free space on the Mac HD .
20GB free , Plus the total size of the Pictures folder / iPhoto Library . .

Rebuilding the iPhoto Library to correct problems .

You may need to rebuild your iphoto library!

Please download iPhoto Library Manager tool and use its rebuild function.
http://www.fatcatsoftware.com/iplm/

or use iphotos repair modes :

Hold down the CMD & Alt while opening iPhoto and select rebuild library...

This should get you up and running again , or you may be presented with the following options :

1) rebuild the photos' small thumbnails
2) rebuild all of the photos' thumbnails (this may take a while)
3) rebuild the iphoto library database
4) recover orphaned photos in the iphoto library folder
5) examine and repair iphoto library file permissions


Please carry out the options for repair / rebuild of the iphoto library in the order below:

3) rebuild the iphoto library database.

If needed.
5) examine and repair iphoto library file permissions.

If needed.
2) rebuild all of the photos' thumbnails .

You should run a full repair on your Mac HD and repair permissions also for Mac HD .
You may fix issues that are related and more wide spread , a possible cause for the problem with iphoto library . .

Checks for correct running of OSX and applications on Mac OSX .

The Mac HD needs around 8 GB free to work correctly , esp with caches for imovie , iphoto etc ,and or scratch disk use with other applications ..

if you have allot of mp3 or movies on your Mac HD an less than 20GB free maybe its a good time to get an external HDD for extra storage ?

I can help relocate photos and itunes media folder if needed?

-

It maybe some problems have been going on for a while with your system!

Lets run though some basic repair checks .

Repair Mac HD , Check Permissions with the OSX Startup volume.

To check for disk errors and possibly fix issues with the Mac HD volume and other Partitions .

Please run a Mac HD drive repair ,
and Repair Permissions of the Mac HD startup volume .

Disk Utility

For Permissions , external drives , time machine and memory sticks , you can Repair without booting to the Mac OSX startup disk :
Open Disk Utilities from the Applications/Utilities folder.

Review this video to become familiar with the below procedure ..
http://www.youtube.com/watch?v=MFv3h7MVX4A&feature=related

1 Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.

2 When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu.
(In Mac OS X 10.4 or later, you must select your language first.)?

Important:- Do not click Continue in the first screen of the Installer.
If you do, you must restart from the disc again to access Disk Utility.

3 Click the First Aid tab.

4 Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

5 Choose your Mac OS X volume.

6 Click Repair. Disk Utility checks and repairs the disk.

If errors are found please run the check twice .

Report any errors in displayed RED to me .

Tip:- Always start up your computer from an Install or Restore disc when using Disk Utility to verify or repair your startup volume.
**Perform Disk permission repairs while Booted to your Mac HD as normal**.


Using the Repair Privileges Utility

For Mac OS X 10.2 or later, open Disk Utility found in the Applications/Utilities folder.

Select your Mac OS X startup volume in the column on the left of the Disk Utility window, then click the First Aid tab.

Click the Repair Disk Permissions button.

Please wait while the Mac HD is checked.

If errors are found please run the check twice .

Report any errors displayed in RED to me .

-

Permissions Defined
Mac OS X incorporates a subsystem based on a UNIX-style operating system that uses permissions in the file system.
Every file and folder on your hard disk has an associated set of permissions that determines who can read, write to, or execute it.

-

Also its best to get a full disk repair tool for future use :-

Drive genius may have prevent this problem as it seems your Mac HD had an error that needed to be fixed , Apple disk utilities is a basic application not intended for major disk error repairs or testing :-

http://www.prosofteng.com/products/drive_genius.php?PHPSESSID=d0291636841b25cf082e211e2d6def53

-


If there's still no difference with your issue , please let me know .

It maybe time to trash the iphoto preferences file , " com.apple.iPhoto.plist ".

Please Trash the plist file , " com.apple.iPhoto.plist " .
Found in the Mac HD / Users / Youruser / Library / Preferences / com.apple.iPhoto.plist

If your using Lion , Use the Finder Go menu , Go to folder - to get to the folder . Paste : ~/Library/Preferences/ , and hit Enter .

Reboot and then launch iPhoto and test .

Please provide all details of the remaining problem if any after the repairs are carried out to the Mac HD OSX installation , including what applications are affected .

Please let me know if you need any extra info regarding the above?

I will give full instructions to do so if necessary.

I hope this helps .

Expert:  iteachmac replied 2 years ago.
Please reply here if you have extra info .

Thankyou.

Paul.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
iteachmac
iteachmac
Electrician / Programmer / Sound design
860 Satisfied Customers
Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing