How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask David Your Own Question

David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1251
Experience:  BSc, H.Dip, Apple Certified
Type Your Mac Question Here...
David is online now
A new question is answered every 9 seconds

Recently purchased a Sony Cybershot DXH200V camera. Photos

Customer Question

Recently purchased a Sony Cybershot DXH200V camera. Photos upload to the new iPad with ease, and compliment the retina display beautifully-especially when fine tuning photos with the picture enhancement options using iPhoto. The HX200V takes movies in AVCHD format, which, as you know, is an incompatible format and will not play on any Mac (or IPad) without first going through a conversion process. Sony not too keen on explaining conversion process in their instruction manual, so I am turning to this website seeking help with the conversion process steps and recommended converter applications that work best with Macs (or older MacBooks). I have an older MacBook (Lion- v10.67), running iMovie '09. (Imovie '09 doesn't seem to recognize AVCHD files when camera connected to Macbook) Research online has conflictiing info on the proper procedure and imovie versions needed to convert AVCHD movies properly and efficiently.
If I understand correctly, the MacBook has to be running v10.67 or higher, and AVCHD movies can be uploaded into iMovie, but version must be IMovie '11, in order for Mac to recognize the files. Is this correct? If not please state correct step procedure. Once AVCHD movies are successfully uploaded into imovie'09, must they then go through another conversion process in order for them to be sent to (and played) on the new iPad? If so, can you recommend any converter apps that does the job well and efficiently?! Thanks, XXXXX XXXXX for your help and response.
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.
Hi, and thanks for using JustAnswer. My name is David, and I will do whatever I possibly can to help answer your questions :)

Voltaic is the best, and has been around since AVCHD files first appeared. You can get it here:
http://www.shedworx.com/voltaichd

If you have any questions please get back to me.

Kind regards,
David.
Expert:  David replied 1 year ago.
Hi,

I can guide you, the question isn't closed until you are satisfied. I wanted you to try Voltaic, which is in my opinion the best conversion tool, and is used in professional edit suites.

I hope we can continue this question until you are satisfied,

Sincerely,
David.
Customer: replied 1 year ago.
I do not have my MacBook with me now, only my iPad. Voltaic must be dowloaded to the Macbook, correct? I will not have access to my MacBook until getting home tomorrow morning. Currently on duty at the firehouse and only have my iPad with me. So, once I download Voltaic converter, I then plug my Sony camera into the MacBook, then open the Voltaic app and the the app should then be able to read and upload the AVCHD movies and convert them, so I can then send them to iPad?
Expert:  David replied 1 year ago.
Hi,

Thanks for giving me the opportunity to help you, and hopefully turn around your poor experience.

Yes you must install Voltaic on your Mac. When you connect the camera, the camera's storage mounts, the same way connecting a USB Flash drive would. Using Finder, you will open the disk image that is the camera's storage. You will drag and drop them from the Finder window, onto your Desktop. You could create a folder in your Movies folder called AVCHD, and transfer the clips from the camera into the AVCHD folder, ready for conversion by Voltaic.

Next you will open Voltaic. The preferences are already set for converting for QuickTime, and you can convert without changing these, and the converted clips will be compatible. You will be putting the converted clips on your iPad, so you will need to add them to iTunes. Therefore you should go to preferences and set Voltaic to automatically add the converted clips to iTunes. Then all you will need to do is connect the iPad and set Movie sync options in the Movies tab when you click the iPad, and sync.

You can compress resolution during conversion, to save space. These options are set in preferences. There are a lot of settings, and custom conversion options if you want them. They are described in the user guide:
http://www.shedworx.com/voltaichd-user-guide-mac

I will be online tomorrow so you can get back to me at any stage for any questions or clarification of steps.

Sincerely,
David.
Expert:  David replied 1 year ago.
Hi David,


I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
David.
Customer: replied 1 year ago.
The Voltaic link you sent me kept repeatedly crashing my system every time I attempted to download it. I eventually gave up on and went to a local Apple store to get the answers I needed. The info provided by JUST ASK not worthy of any price, much less $59.
Expert:  David replied 1 year ago.
The answer is there in the upgrade path, but Voltaic was free for a long time, sorry you didn't try getting iLife sooner...

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified