How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6546
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

ALL of my folders disappeared from my desktop as well as the

Customer Question

ALL of my folders disappeared from my desktop as well as the mac drop down options. was downloading from my external hard drive when I started to get repeated error messages that the device had been removed even though it was till connected. Icon for xternal drive disappeared and I could not quit from drop down menu so i removed usb connection.
could still use photoshop and word and access files from open option. but then could not close apps.. had to force quit all. Can find folders in documents by checking n navigation panel. Internet still working but computer is heating up.
Meanwhile time machine keeps running ( will not quit as it tries to update to the now
non existent external drive) Only way i know to shut down machine at this point is to remove battery
HELP
what to do?????. am in midst of major project and files have to be in Berlin Germany tomorrow. so have another external drive La cie available
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Hold the power button for about 10 seconds then turn the computer back on and hold the Shift key until you see the Apple Logo , if it starts up ok restart normally and let me know.
Customer: replied 1 year ago.
sorry to say there is good news
and bad news. desktop was restored ....yea BUT lost Internet and printer functionality. despite best efforts could not get airport to even show up. could not reset under preferrnces. modem is fine. printer does not recognize settings.
what now?
Expert:  Mike replied 1 year ago.
Do you have the system disk?
Expert:  Mike replied 1 year ago.
You will probably have to reinstall the system, here are directions:

Put the current operating system disk (the one that came with your Mac unless you have upgraded) in and restart holding down the letter C key until you see the Apple logo. When you get to the install screen DO NOT INSTALL, you will see at the top of the screen a Utilities menu drop down. Go the Disk Utility, when it opens select your drive on the left and select Verify Disk if OK also repair Permissions. If not OK try to Repair if Repair completes then Repair Permissions. Then quit Disk Utility and then you will see the install screen . Install choosing the option to Archive and Install if you don't have that option just install. Restart and run Software Update until no more updates are available.

If you are satisfied, please kindly Accept and provide OK Rating - or Above. Thanks. I am still here if you have any problems or questions.
Customer: replied 1 year ago.
Just got back in. worked on borrowed computer today. Have to look for system disk..bought computer in 07 and do remember getting a system upgrade in 09??
Meanwhile I did get internet back up and running. Miracles do happen.
will get back to you ASAP .... eureka...all software and disks were where i hoped! have disc for original Mac os X and os X leopard 10.5.6
which I am currently running.
So i shut down all apps and internet? then install disc. Or do I leave well enough alone and back up projects first? Will stay here for answer
Expert:  Mike replied 1 year ago.
I would definitely back up what you can first.
Customer: replied 1 year ago.
will get back to you tomorrow... this will take time. thanks so much
Expert:  Mike replied 1 year ago.
OK good luck
Expert:  Mike replied 1 year ago.
Any luck?
Customer: replied 1 year ago.
Back up is a long slow slog when interspersed with projects.
Did get printer working again. appreciate your input.
Will not be able to finish this up until Monday when I pick up an extra xternal hard drive. Cannot move to I cloud because this computer is too old..
Expert:  Mike replied 1 year ago.
Let me know
Customer: replied 1 year ago.
tuesday still working on this project. external drive does not work with my system so am burning to disc.
Expert:  Mike replied 1 year ago.
Ok let me know
Expert:  Mike replied 1 year ago.
Still there?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified