How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Specialist
Category: Mac
Satisfied Customers: 587
Experience:  10 Years hands on computer training
64443469
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

How can I tell if my iPhone has been cloned

Resolved Question:

How can I tell if my iPhone has been cloned
Submitted: 2 years ago.
Category: Mac
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer bad/negatively (First two left Stars/Faces/Ratings are Negatives) but please Reply back to me by clicking the “Continue Conversation” or “Reply” button. Remember, only Rate answer after you are 100% Satisfied.


What you meant by cloned ? Could you pleas explain your situation little more ?
Customer: replied 2 years ago.
Every time there is a phone call or a text it seems a third party, not the govt. and reacts to the information if it is objectionable to them. This is a boyfriend watching the girlfriends phone. He knows when she get a phone call and/or text and where they are from. The carrier is AT&T
Expert:  Daniel replied 2 years ago.
Thanks for choosing Justanswer, My name is XXXXX XXXXX I will be assisting you today.

Alright there is no way to clone your iphone, but there is a programs that are called mobile spies to allow someone to see basically everything that a person is doing on their phone. Now I will give you the steps to look and see if there is such a program on the iphone. Now if it is on there, I will allow the steps to delete the program.

Follow these steps to see if you have a spy program and delete if there is.

First, tap the Cydia icon.
graphic
Once inside Cydia, tap the Manage field at the bottom of the screen.
graphic
Next, tap the Packages icon.
graphic

Scroll down through your list of applications until you find:

Anything that says MobileSpy or Anything that States a Spying program.


If you have any questions please REPLY to let me know if you need help.
If this was helpful please take a moment to Rate the answer with One of the Top Three ratings. If for any reason you feel the need to rate with one of the bottom two rating PLEASE STOP and REPLY.

Thank You, Dan
Daniel, Mac Specialist
Category: Mac
Satisfied Customers: 587
Experience: 10 Years hands on computer training
Daniel and 5 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
Where or how do I get this app (Cydia) I couldn't find it in the app store?
Expert:  Daniel replied 2 years ago.
Now it is already on your phone. Do this and see if this works:

Tap Settings, and slide the slider next to Hide Jailbroken Icon to the OFF position. Then tap Save in the top-right corner, and press the Home button to return to the main springboard. In 3-5 seconds, it will re-spring and Cydia should now be visible.


Let me know.


Thank You, Dan
Customer: replied 2 years ago.
No Jailbroken Icon in settings? iphone 4s by the way, latest version of the software.
Expert:  Daniel replied 2 years ago.
Alright well then we can try two different number to make sure that there is no Mobile Spy on your iphone. If that is not on there then it is possible to clone your iphone, I didn't realize but I did some research. If a person had access to the electronic serial number.

So lets do this type in this numbers to make sure that you don't have Mobile Spy on the iphone.

  • Dial *12345 for Mobile Spy version 5.0
  • Dial **54321 for Mobile Spy version 4.0

If mobile spy was on there then you will be gone.

 

Now if the iphone has been cloned then you will have to change the phone number. If you change the phone number then it can not be accessed.

 

So if the person cloned it they access the electronic serial number. Even if they still have the electronic serial number they still need the phone number. So if you change the phone number they will no longer have access. However if the person finds out the phone number then they may have access again to the phone. So if this happens then you will need to replace the phone, so that the person no longer has access.

 

Let me know if you have any questions. If you are satisfied with the answer please take a moment to rate the answer. If you are not satisfied please take a moment to Reply instead of rating with one of the bottom two ratings. If you are satisfied with the answer please rate with one of the top three ratings.

 

Thank You, Dan

Customer: replied 2 years ago.
I dialed both of these numbers pushed send and got the message that the number could not be reached. Was that what I was supposed to get and does that mean the spyware was removed? If so is there a way to get it back?
Expert:  Daniel replied 2 years ago.
The only way to get it back is to install it. I don't believe that the spy program is on your iphone since your phone is not jailbroken I just want to make sure that is why I gave you those numbers.

I believe your next step is to contact your Cell Phone Provider and have your number changed.

Let me know if you have any questions.

Thank You, Dan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified