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the ipod is not showing up in the window.

 
Vinod Menon's Avatar
  • Answered by:Vinod Menon
  • Support Specialist
  • Positive Feedback: 94.0 %
  • Accepted Answers: 1957
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in Mac

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Customer Question

the ipod is not showing up in the window.

 

Optional Information:
Product: iPod

Submitted: 295 days and 5 hours ago.
Category: Mac
Value: $38
Status: CLOSED
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Expert:  Vinod Menon replied295 days and 4 hours ago.

Hi,

Could you please explain the issue a bit more?

Did you mean the ipod is not showing up in itunes in the computer?

Which ipod is it? ipod nano/touch/classic?

Thank You
Vinod

Customer replied295 days and 4 hours ago.

Its a 16 GB ipod nano. The version that has the wheel on the bottom. Yes it is not showing up in the itunes. It used to but now it is not.

Accepted Answer

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Expert:  Vinod Menon replied295 days and 4 hours ago.

Thank you, Michael.

Let's try a reset first.

Connect the ipod to the computer.

Now, on the ipod, press and hold the menu and the center buttons together until you see an apple logo.

Let's see whether this resolves your issue.

Expert TypeSupport Specialist
Category: Mac
Pos. Feedback: 94.0 %
Accepts: 1957
Answered: 7/31/2012

Experience: worked as a Tech support Associate for Apple products

Ask this Expert a Question >
Customer replied295 days and 4 hours ago.

I got the apple and then it went to the basic menu but still did not show up in the itunes

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Expert:  Vinod Menon replied295 days and 4 hours ago.

Ok.

Let's now restart the computer with the ipod connected to it.

If that too does not work, try with a different cable, if you have any.

Let me know whether this helps.

Customer replied295 days and 4 hours ago.

Sorry to take so long but it is working now. Thank You. IL'll give you 5 stars.

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Expert:  Vinod Menon replied295 days and 4 hours ago.

Great to know that it is now working...:)

Have a great day!!!

 
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