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Hi - I'm happy to help with your Mac issue. Please give me more details abut what is happening?
Well, Mike, I was just about to tell you that I'm totally screwed because the disk utilities thing on the Mac Book Pro was telling me that the disk was corrupted but I just tried it again and it says (in green rather than red) "The volume Untitled [that's what my hard drive appears to be called] appears to be OK." That's what it was saying before I started getting the apocalyptic message in red saying that the disk was corrupted.
So if the disk isn't corrupted then I'm back to working on the disk permissions repair -- which solved everything earlier tonight but isn't going so well now.
I want you to try something that may seem a little complicated, but will help us understand if the hard drive is having a problem. I will list the steps for you:
1. You will need to boot your system in Single User Mode to perform a repair on your Hard Drive. This is done by powering off. Hold the Command and S key and power on. Your machine will boot directly into Unix so it will look very strange - a black screen with white text. <more>
2. When it has finished booting you will be a prompt <more>
At the prompt type the following (be very careful to type exactly: /sbin/fsck -fy
After tons of text, mine ended with this: :/ root#
rather than <more>
Then you will see it start to diagnose and repair your hard drive if the directory is corrupted. When it's finished it will tell you that it was successful
Then, finally, at the prompt, type: reboot and return
Your system will restart and hopefully, the problem will be corrected.
I should tell you that I tried to boot up in safety mode with this command line type deal and it was a debacle
Do you feel comfortable with these instructions?
That was about 20 minutes ago
I was indicating <more> to mean I had more to type - root is correct
Guess I'm not as comfortable with the lingo as I thought
if you see the prompt - carefully type /sbin/fsck -fy
you must reboot with command S depressed to be in Single User Mode. These commands will not work from just the terminal
Is :/root # XXXXX prompt, Mike?
give me 1 moin to check
sorry 1 min to check
No worries. Thank you.
yes that is correct
I types in what you told me to
It says "Checking catalog file" (after it said a bunch of other yang)
yes - that's normal
Checking all sorts of stuff
takes a couple of minutes to perform this
"The volume Untitled appears to be OK"
***** FILE SYSTEM WAS MODIFIED******
this is a back door method to run the same checks as Disk Utility, but Disk Utility can't repair the boot drive - this can
Sounds like a miracle but what do I know?
round thing spinning
(the one that's been spinning endlessly all night and appears to be doing the same thing now)
This tells me that your OS has become corrupted. What OS is installed?
OK that is good. We will have to reinstall your Lion OS. This is done by booting into the recovery disk.
I should mention that I tried to do that and it said something like, "The information for reinstalling OS X can't be accessed"
Been a bad night
you will need to force power off by holding the power sw down until the machine down
this will not be destructive to your data
Right. It's done
wait 1 min pls
Sure. Thank you.
hold down the command and d key together and power on until you see the gear spinning
Then let go?
Letting go just led to an endlessly spinning gear. Should I hold on to command and d?
wait 1 pls
Not letting go also led to an endlessly spinning gear
Sorry I gave you wrong key sequence - power off and then power on with command and r key until you see the gear
OK now we're into the area I've been fruitlessly toiling in all night. Should I go to Disk Utility?
Or Reinstall Mac OS X?
no Reinstall Mac OS X
Just as happened to me earlier, I get an error box that says, "Could not find installation information for this maching. Contact AppleCare.
Make sure you are connected to the Internet so it can download a fresh OS
I'm relying on wireless and it's a system that requires me to agree to terms. I think it's that page I can't get to in this MAC OS X Utilities area.
From what you have described, the machine has become corrupted. Since you are covered by AppleCare, I suggest you make an appointment at your closest Apple Store with the Genius Bar. Unfortunately, we have exhausted all possible things that can be done without putting hands on the machine. In these situations, I have a recovery installer on a USB key that I would boot from to force the machine to reload a new install. I am really sorry, I can't offer any better solution for tonight.
Hold on. I think the problem is that I'm not on the Internet
Usually, it offers a choice for you to connect to your wirelesss network if you are not using the USB Ethernet connector
You have to be on the Internet to reload the OS
OK. I'm on it now.
Sorry about that
OK - then try to Reinstall Mac OS X
I had to reboot because the "Continue" box was grayed out when I tried to go to Reinstall OS X"
Just about back now
OK so command r at boot time to get back to the recovery disk partition
Taking a sec to get on the Internet. SOrry about this
Now I'm on the Internet and the Continue box is grayed out again. It's like a catch-22
i Did it
Now I have my choice
Recovery HD or Untitled
Is it downloading now?
No, I have to choose where to install it
Either Recovery HD or Untitled
Untitled is the name of my hard drive
question - how did your Macintosh HD get named untitled?
Yeah -- the guy from Apple Care wondered that, too. I have no idea.
do you have another drive attached to the machine or partition of your internal drive?
Just the computer
ok - let's assume that untitled is the right drive, so that should be your choice
we'll rename it later
I guess this will take a very long time
IT's saying 1 hour and 35 mins
All right, once it has downloaded, it will begin the install. This usually takes 35-50 minutes once it starts. When it's finished, it will reboot and you should be able to get to your account and home directory at that point. I also suggest you change the name of untitled to Macintosh HD when the machine is back to running properly.
You must have a slow connection - although the download servers are very busy today because of the release of Mountain Lion today (10.8)
I think you'll be fine now unless there is a hard drive hardware issue that we don't know about. Is there anything else I can help with tonight?
Well, it just became 1 hour and 23 minutes but the problem is that I'm doing this by WiFi. Anyway, I really appreciate all of your help. You get: HIGHEST RATING (whatever that is)
Thanks - please let me know if I can help again and I hope this resolves your issue and you make your deadline - cheers
Appreciate it, Mike. You really know your stuff. Thanks again.
Thanks - Bye