How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 7079
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Ive just lost EVERYTHING on my iphone. I plugged it into

Customer Question

I've just lost EVERYTHING on my iphone. I plugged it into our Mac desktop this morning, and got a message asking if I wanted to set it up as a new phone (which I now realise I should have done!) -or I think, restore to a back-up. I foolishly clicked on the old file of my iphone (very old) and now everything is gone.
There were no warning messages or messages asking me to back-up.
I've tried to see if there was a back-up saved before the restore, but the files seem to be continually overwritten, so the only options are one from Dec 2011, and a few minutes ago (after I lost everything.)
If I go into user/library/application support/mobile sync - I can see a ton of gibberish looking files saved at 10:02 - I think before the restore, and then some other files (info.plist, manifest.mbdb, manifest.plist, status.plist) that are all saved with the most recent back-up version (post restore) at 10:54. We are using a time machine, but everything looks the same in that file when I look in there.
PLEASE HELP - I would be eternally grateful!
Submitted: 2 years ago.
Category: Mac
Expert:  Mike replied 2 years ago.
Were you using the iCloud?
Customer: replied 2 years ago.
i believe so, but didn't have it set up to do automatic back-ups?
Expert:  Mike replied 2 years ago.
In that case when you right click on the phone in the left column in iTunes those dates are all that you have to restore to. What is listed there?
Customer: replied 2 years ago.
only two are listed - one from December 2011 (which is what I accidentally restored to) and one very recent one (12:34 now, they seem to keep overwriting each other so the only other listed is post-restore).

- how would I check for an icloud backup?


-would a pre-restore back-up not be saved with my time machine?


-i can see a ton of files in user/library/app support/mobile sync that were saved at 10:02 today, which I think was before the restore - are they not there?


thanks
Expert:  Mike replied 2 years ago.
What is listed there is all you have. If you click on Summary tab under Info it will say under each item if you are backing up to iCloud or not.

NO Answer is final, PLEASE DO NOT Rate to Finish unless this Answer is correct and you are satisfied. If so then you can Accept and Rate my Service. If it does not solve your problem, please Reply to Expert and let me know, I am here until we can fix the problem.
Customer: replied 2 years ago.
-summary tab under info WHERE - on my iphone, itunes???
Expert:  Mike replied 2 years ago.
Sorry same thing you were doing in iTunes select the phone and then Summary on the right, Info
Customer: replied 2 years ago.
I'm still not sure what you are talking about. I don't see an info tab under summary, or a summary tab under info
Expert:  Mike replied 2 years ago.
In iTunes with the phone plugged in, select your phone under Devices what do you see listed on the right?
Customer: replied 2 years ago.
summary, info, apps, music, movies, tv shows, photos
Expert:  Mike replied 2 years ago.
Sorry Info is its own tab
Customer: replied 2 years ago.
yes....
Expert:  Mike replied 2 years ago.
Ok look under that at each item what does it say under them it will say if you are using the iCloud or not?
Customer: replied 2 years ago.
under info - it has a number of items listed
-sync contacts

-sync calendars

-sync mail accounts

-other

-advanced


it doesn't say anything about icloud?
Expert:  Mike replied 2 years ago.
Ok then you are not using it. Actually you can see that under Summary too, is Backup to iCloud checked?
Customer: replied 2 years ago.
no, it says back up to this computer
Expert:  Mike replied 2 years ago.
Then those backups are all you have sorry.
Customer: replied 2 years ago.
wasn't able to tell me anything that a very simple google search hadn't already told me :(
Expert:  Mike replied 2 years ago.
You didn't mention any of that at the beginning! So if you saw all that on the internet already then why didn't you know if you had backed up to the iCloud or not? I gave you information you did not have, if you don't want to pay just close the question. I don't deserve a Poor Service rating. Thanks.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Mike
Mike
Creative and Apple IT Consultant
6938 Satisfied Customers
Over 20 years IT experience with Apple computers in publishing, marketing and design.