My browser keeps losing internet connection. I can be working away and when I click to see another page it will show a greyed screen saying unable to open.
Software (if necessary): OS X
closing down safari and reopening
Hi my name is David.First try resetting Safari, and testing it. Click Safari on the menu bar and click Reset Safari, tick all boxes, and click Reset. If that doesn't work, please reply with the answers to the following questions.What type of Internet connection are you using? Are you connected by wifi or 3G, or a wired connection?When did this start happening, was there a problem with anything else at the time?What does intake together connection back, do you just restart Safari, or does it take more?Do you have another computer or device that uses the same connection?Do you notice wifi dropping off, in the signal meter on the top right?Best regards,David.
I have reset Safari and restarted my mac and it is working now. However, it seems to be okay for a while then play up again. I use a wired connection at work and turn off the wifi.
Hi,What is the remote desktop software version? Also what router version you use for Internet.Thanks in advance.Regards,David.
The router is a netgear one.
Hi,This could be a problem with MTU size. If so it can take a bit of work to get it right. Do you have a wired connection at home to test with?It might also be a faulty plug in or startup item, which can also take some time to fix. Can you create a test user account on your Mac, and test the issue there?Also, if you use the browser for remote desktop or at the same time, try a different browser such as FireFox or Chrome. Let me know what you think.Regards
whats MTU? I use wireless at home.
Hi,Download the other browser and launch it, then use the same web addresses or import your bookmarks automatically.MTU is the max packet size, to traverse the network to the Internet. It can be set manually if there are problems with packets being split up to get to the Internet. It might need to be manually set for each network hop, i.e the Mac and the wifi router or Ethernet connection.Regards,David.
Hi,Have you been Able to test the issue further?If you have any further questions, please feel free to let me know…
I haven't used the web over the weekend, it was playing up Friday afternoon again, I will see what it does today.
Hi,No problem, get back to me when you are ready and if it is still a problem there is more we can do ...
Its worse than ever, this is my third attempt to send this to you
Hi,Open Finder, and click the Go menu at the top of the screen. Then type:/Library/Caches/And click Go. Then click Edit - Select All, and then File - Move To Trash. Use the Go menu again, and type:~/Library/Caches/Click Go, and empty that folder too. Then restart your Mac, and empty the Trash.If it's the same, try downloading Google Chrome ...https://www.google.com/intl/en/chrome/If the same then it is more deeply ingrained, but there are more detailed steps to take ...
Sorry I don't quite follow.
Sorry, in the Go menu select Go To Folder ...
Hi,Have you had time to try those steps?
No I was out all day yesterday, hope to try them today
I will be online most of the day, if you need to ask any further questions let me know ...
I haven't changed the browser because I think the problem lies with the internet connection dropping off. When I send mail it will often not go until I close and reopen the mail program. At home on wireless it has worked okay, so I think the issue is with the connection.
Hi,I'm thinking that there are just a few other things we can check before I recommend reinstalling ...Did you remove cache folder contents and restart?Beyond that, look in Systeom Preferences - Accounts - Login Items tab, and delete any login items. Then use the Go menu again, and this time go to /Library/StartupItems/ and move anything there to the Trash. Then restart and test.If same then reinstall is next, but that takes a while, so there is another option that needs to be seriously considered ...Can you take your Mac to another locaction, maybe work, and try the 10.6.8 combo update, just click Software Update in the Apple menu ... ?