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New airbook. Cannot get onto wifi hub. Keeps saying Netorlk

 

Customer Question

New airbook. Cannot get onto wifi hub. Keeps saying Netorlk configuration has changed. Takes ahes loooping on Connecting. Ipad and PC connecting fine

 

Optional Information:
Product: Macbook

Already Tried:
Connecting to wifi

Submitted: 316 days and 8 hours ago.
Category: Mac
Value: £28
Status: CLOSED
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Expert:  Mike the MacMedic replied316 days and 7 hours ago.

Hello, my name is XXXX, XXXXXXX. I look forward to assisting you today with your question and providing the best answer possible.

First I need some information and I also want you to check some things that may or may not be affecting the situation :

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

Click on the first icon in the Dock the "Finder", then click on Go at the top of the screen, you will see a drop down menu, go to Utilities. When that opens double click on the application called Disk Utility. When Disk Utility opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left.

Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.

Customer replied316 days and 6 hours ago.

Mac OSX 10.7.3

1.8Ghz Ontelcore iS

2 Gb 1333 MHz DDR3


Have gone through the procedure you proposed on disk repair and still same problem on Air Book. Keeps coming back to 'Network Change Detected'.


iPad and PC both working OK

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Expert:  Mike the MacMedic replied316 days and 6 hours ago.

So Verify Disk was OK in green type and then you Repaired Permissions?
If so go to the Apple Logo to Software Update.

Customer replied316 days and 6 hours ago.

Says can't check for updates because of a network problem

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Expert:  Mike the MacMedic replied316 days and 6 hours ago.

Oh yes right sorry duh.... Go to System Preferences / Network / Wi-Fi / Advanced under TCP/IP is it set to DHCP?

Customer replied316 days and 6 hours ago.

yes

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Expert:  Mike the MacMedic replied316 days and 6 hours ago.

Are you sure you are connected to the correct WiFi network?

Customer replied316 days and 6 hours ago.

Yes. Same as Ipod etc. I have just disconnected and reconnected iPod to network to check password XXX that is OK

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Expert:  Mike the MacMedic replied316 days and 6 hours ago.

Go to System Preferences / Network / make a new Locations at the top and call it something then setup the network again and restart. Let me know

Customer replied316 days and 5 hours ago.

When you say Restart what do you mean?

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Expert:  Mike the MacMedic replied316 days and 5 hours ago.

Restart the computer.

Customer replied316 days and 5 hours ago.

same thing

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Expert:  Mike the MacMedic replied316 days and 5 hours ago.

What is the exact error message you get?

Customer replied316 days and 5 hours ago.

Network Change Detected

Your network configuration has changed. Click OK to proceed to next step


Then you go through the selection of network and entry of password XXX it comes back to same thing

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Expert:  Mike the MacMedic replied316 days and 5 hours ago.

Go to Macintosh HD / Library / Preferences and drag SystemConfiguration folder  to the trash and restart then setup the network again.

Customer replied316 days and 5 hours ago.

Do you mean use the Finder to go to Macintosh HD

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Expert:  Mike the MacMedic replied316 days and 5 hours ago.

Yes on the Desktop

 
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