Since I upgraded to iTunes 10.6.3 in June, everytime I try to burn a c.d. from playlist the CPU usage goes through the roof & it just stops. I tried the Fixit on the Microsoft site. But it didn't fix the problem. I have a Windows XP. Can anyone explain to me in really easy terms on how to fix this. I'm pretty stupid regarding tech stuff. Help, please.
Software (if necessary): iTunes
Hi, I'll be happy to help with this issue
Is it only when burning a CD that CPU usage goes through the roof?
Can you let me know what Fixit you tried from the Microsoft site as well?
The Fixit that resets the Winsock settings automatically.
ok thank you
what I would suggest we try first would be to do a system restore to before the 10.6.3 update and see if that does get it working normally again
And oh, yes, it's only when I'm burning a c.d. on iTunes
so if you go to Start-->All Programs-->Accessories-->System Tools-->System Restore
this will let you choose the most recent date when the system worked and you can select that
so we'll effectively undo the 10.6.3 update
this won't affect your documents or e-mails though so nothing would be lost
that should get iTunes working correctly again
and we can look at why the 10.6.3 update would cause the issues
So, do you want me to go to the system restore now? I think it gives me an option of restore computer to an earlier time/or/ create a restore point. Which should I choose? Remember, you're dealing with a complete idiot when it comes to computers.
Yes, it will give you that option
choose 'restore your computer to an earlier time'
and you're far from an idiot!
Sorry, about the delay. I've been on the phone finalizing my vacation plans for this summer. O.K., here we go again. I don't understand what I do after I click on restore to earlier time. There's a calendar-but it's preset to today's date. Do I need to change the date to 6-18 when I upgraded to 10.6.3? And if so, how do I do that?
no problem a tall
when you load up System Restore and choose to restore to an earlier time it should show in bold the dates that it has a restore point for so if you select that it should allow you to choose Next?
it should look similar to this
Yes, I have that. But the only restore date available in bold is July 2nd.
hmmm, ok - and nothing further back in May for exampler?
Yes, I have that. But the only date in bold is July 2nd. I found that the system restore was turned off, so I had to unclick that. I don't know why it was off. Was it supposed to be? Anyway I'm thinking I'm not going to be able to go with the program here, because it's been turned off like probably for years. Can't seem to go back to an earlier time.
ok, yes it does sound like it's been off for a while then
usually by default it should be on
It was turned off. Not monitoring anything.
ok, will have to find a different solution then :)
does iTunes crash at a ll with any errors or just freeze when burning?
It just won't burn. And just ejects the blank c.d. Also, sometimes there is an error, but I can't remember the number. My norton security warns me of high CPU usage by iTunes. So I checked that & it's usually around 80 to 100% Only when I burn from iTunes.
ok, high cpu usage is fairly normal when burning
but it should obviously burn the CD...
I think I will need to do some testing and see what we can do to fix it if that is ok?
I don't want to waste your time just trying stuff
Yes, that's fine with me. Hate to take so much of your time with this.
is what I'm here for
will set up some tests and come back to you, probably in morning now?
O.K., thanks. Tomorrow morning then.
take care and enjoy the evening
Hi, I think to resolve this best we'll need to see if somehow the iTunes settings are now causing a problem
If you go to Start-->Settings-->Control Panel-->User accounts
you should be able to add a new user
if you can add a new Administrative user
and then login as that new user
and load up iTunes
they will have an empty library so import a CD and then burn it as a playlist there
does the CPU issue still occur
Let me know
I might not be available till lunchtime EST due to a family issue this morning but will respond asap
I did everything you said, but attempt to burn disc failed. An unknown error occurred (4000). Wouldn't eject blank disc until I turned off computer, then back on & was able to eject.
so a slightly different error with the new account
but the same issue ultimately
we'd need to look at uninstalling and reinstalling iTunes now to see if that makes a difference
O.K. Now how do I do that. Step by step, please. I'm a very basic computer user. However, I do have a program called MixMeister that mixes my music for my aerobics classes. So getting this iTunes thing right is pretty important for my job. Let's do it!
ok, no problem
if you go to Start-->Settings-->Control Panel-->Add/Remove Programs
let me know when you get to that point
ok, I'm to that point now. And have clicked on iTunes there, but that's all I've done so far. I don't want to mess anything up.
no, that's great
so if you click on iTunes it should give you the option to choose Change?
Right, change or remove
ok, click Remove
and it will churn away and do it's thing while it thinks
Alright, iTunes is removed. What's the next step?
ok, next step is to restart the computer
and once restarted go to this link to download the 10.6.3 file again
were you able to download the file again?
Yes, I just finished doing that. It tested ok. I burned two playlists just to be sure. I also slowed down the burn speed. Thanks. I think maybe you fixed it.
sounds good to me
sometimes the upgrades run into strange issues
and downloading /installing the full version resolves them
Thanks again "Expert" Steve. I learned a thing or two on this little adventure.
no problem at all
happy to have helped
let me know if you need anything
and please rate if possible so we know how we're doing
You bet I will. Bye
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