How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

When inserting video into iMovie 11 (dragging it in, using

Customer Question

When inserting video into iMovie 11 (dragging it in, using Cutaway feature) it crashes every time. I have 4 external Hard Drives where this footage is contained and have used iMovie 09 successfully in this for over 3 yrs. iLife 11 was just installed on this new HD since my other one crashed in this computer. Computer info: Model Name: MacBook Pro
Model Identifier: MacBookPro5,3
Processor Name: Intel Core 2 Duo
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
I woud not say it was not necessary in fact I would Verify Disk on all the drives with Disk Utility to start with, and aslo Repair Permisisons on the system drive. Let me know when done.
Customer: replied 4 years ago.
Doing it....iMovie version is 9.0.4 btw
Expert:  Mike replied 4 years ago.
OK when that is done if all ok go to the Apple Logo to Software Update the latest version of iMovie is 9.0.6.
Customer: replied 4 years ago.
Can I still do that will OS 10.6.8? From Apple site: "This iMovie update requires OS X 10.7.4 or later"
Expert:  Mike replied 4 years ago.
Oh, ok then. Did you check all the drives?
Customer: replied 4 years ago.
The drives seem fine...all mount without problems, access readily. I just finished permission repair, trying editing now...
Expert:  Mike replied 4 years ago.
But did you check them with the disk utility? They can seem fine and then fail completely if you don't catch it early.
Customer: replied 4 years ago.
So far so good...can I get back in touch with you if there's problems?
Expert:  Mike replied 4 years ago.
Yes so you mean the clips are not crashing it?
Customer: replied 4 years ago.
Sorry to say that it still crashes. I am doing many video overlays with Cutaway feature. I can work with it for 5 to 10 minutes and then dragging around a clip will crash it still. I've used this HDs with iMovie 09 constantly, no problems. I don't think that's it. It's something with iMovie 11.
Expert:  Mike replied 4 years ago.
OK but until you check them we will never know that. Try trashing the iMovie prefs close all apps go to Macintosh HD / Users / yourusername / Library / Preferences drag to the trash and restart the computer.
Customer: replied 4 years ago.
Yes I had done that earlier, forgot to mention. It didn't help sorry to say.
Expert:  Mike replied 4 years ago.
OK until you check the drives I really don't have any other advice, if you don't want to do that I'll opt out. Let me know
Customer: replied 4 years ago.
Drives are good, I will opt out now, thanks.
Expert:  Mike replied 4 years ago.
Sorry you never said whether you checked them or not so I don't know that.
Customer: replied 4 years ago.
I need to go now, leaving hotel. Not sure where to rank this conversation, not shown. I would rank as having Helped a Little because the problem persists. When I get back home, I'm installing iLife 09 again and pitching iMovie 11.
Expert:  Mike replied 4 years ago.
Yes I figured which is why I am not giving you an answer until you check the drives. I use iMovie and Final Cut Pro X as well as the other Pro apps for many years and the drives may seem fine but I can't just take your word for it I wouldn't be much of an expert if I did. Warning, you may not be able to open newer projects with the older iMovie. Good luck.