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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9759
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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iPod says "iPod disabled" Connect to iTunes.

Customer Question

My iPod says "iPod disabled" Connect to iTunes. Can't do anything past that. Any suggestions?
Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.

Is this is an iPod Touch?

Customer: replied 4 years ago.
Expert:  Ashik replied 4 years ago.

You have to restore your iPod from iTunes on your computer. You can restore it by putting it to DFU (Device Firmware Upgrade) Mode. DFU Mode is a mode which will allow you to restore your iPod to working condition. Put your iPod to DFU (Device Firmware Upgrade) Mode and restore it from iTunes. Follow the steps below to put your iPod to DFU Mode;

  • Connect the iPod to your computer with the USB Cable.
  • Open iTunes application on your computer
  • On your iPod Press and hold the Home button and the Sleep/Wake button at the same time.
  • After exactly 8-9 seconds release the Sleep/Wake button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPod in recovery mode.
  • Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPod will remain blank.

Customer: replied 4 years ago.
iTunes says disabled......need pass code.....iPod is frozen
Expert:  Ashik replied 4 years ago.
You don't need passcode to put it to DFU Mode. What happens when you try to put it to DFU Mode ? Does it restarts when you try to put it to DFU Mode ?

Refer this video to put it to DFU Mode :

(You can ignore the Slide to Turn off step)

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