How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14089
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds


Customer Question

I am a member of and have been playing games at that site for nearly a year. Now, when I log on I can play some of the games, but many come up with a message that tells me I need to install java plugin from my browser. I have no idea how to do this. Please help.
Submitted: 4 years ago.
Category: Mac
Expert:  Jason Jones replied 4 years ago.

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 4 years ago.
Internet Explorer
Expert:  Jason Jones replied 4 years ago.

Thank you kindly for the update.

Please, do not forget to click the Happy or Sad face on the bottom of this page and click Submit.

Please, perform the following steps:
- Close all Internet Explorer windows (VERY IMPORTANT STEP)
- Click the Start button
- Click Run
- Type: inetcpL.cpL
- Press the Enter key on the keyboard
- Click the Advanced tab on the top right
- Click the Reset button
- Click the checkbox and click RESET
- Open Internet Explorer and verify that all is well.

More often than not, such an issues arises when something with the Internet Explorer configuration becomes corrupt. The instructions above will remove the corruption. The instructions above can be used any time in the future if you have another problem with Internet Explorer.

Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.

Thank you,
- Jason