Greetings,Thank you for your question and your time today.My name is Jason and I will be the expert working with you today to help resolve your problem.With which specific java plug in are you having problems?
I don't know - The pop up on the Pogo site just tells me to install java plugin from my browser.
Thank you for the update.May I please, remote into your computer so that I can better help you resolve this problem?
Once in, I will be able to see the problem and fix it for you.
Thank you.Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=86676d02-7cb9-41b0-8bde-0d08aa0db2c8&SUPPORT=NET
Are you having any problems running that remote app?
Did you run the remote application?
I have not been able to connect, yet.
Did I lose you?
Yes I did.
Yes you did lose me?
Which browser are you using?
Yes - I ran the application and it ran for a long time and then apparently disconnected.
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
I think Internet Explorer
Sorry - It's Safari
Please, follow the instructions below to solve your problem:- Open Safari- In the top menu bar, click Safari- Click EMPTY CACHE- Click the Empty button- In the top menu bar, click Safari again- Click Reset Safari- ResetOnce that is complete, please go back to the plugin site and verify that you can install it.
Please, keep me updated.
How is that coming along?