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Jason, Mac Technician
Category: Mac
Positive Feedback: 97.5 %
Satisfied Customers: 8094
Experience: Several years of supporting Mac systems.
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Customer Question

How do I install java plugin from my browser

Submitted: 12 months ago.
Category: Mac
Picture
Expert:  Jason replied 12 months ago.


XXXXX XXXXX :

Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.



With which specific java plug in are you having problems?

Customer :

I don't know - The pop up on the Pogo site just tells me to install java plugin from my browser.

XXXXX XXXXX :



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?


XXXXX XXXXX :

Once in, I will be able to see the problem and fix it for you.

Customer :

Okay

XXXXX XXXXX :



Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=86676d02-7cb9-41b0-8bde-0d08aa0db2c8&SUPPORT=NET


XXXXX XXXXX :

Are you having any problems running that remote app?

XXXXX XXXXX :

..

XXXXX XXXXX :

Did you run the remote application?

XXXXX XXXXX :

I have not been able to connect, yet.

XXXXX XXXXX :

Did I lose you?

Customer :

Yes I did.

XXXXX XXXXX :

Yes you did lose me?

XXXXX XXXXX :

Which browser are you using?

Customer :

Yes - I ran the application and it ran for a long time and then apparently disconnected.

XXXXX XXXXX :

Which browser are you using?

XXXXX XXXXX :


Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer :

I think Internet Explorer

Customer :

Sorry - It's Safari

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

Please, follow the instructions below to solve your problem:
- Open Safari
- In the top menu bar, click Safari
- Click EMPTY CACHE
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Reset

Once that is complete, please go back to the plugin site and verify that you can install it.

XXXXX XXXXX :

Please, keep me updated.

XXXXX XXXXX :

How is that coming along?

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