How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask i-cubed Your Own Question

i-cubed
i-cubed, Mac Enthusiast
Category: Mac
Satisfied Customers: 65
Experience:  I've been a Mac user and admin since 2004 and a PC consultant since 1998. help.i-cubed.net
56033340
Type Your Mac Question Here...
i-cubed is online now
A new question is answered every 9 seconds

Unable to open Outlook 2011 for Mac on my MacBook Air (OS X

Resolved Question:

Unable to open Outlook 2011 for Mac on my MacBook Air (OS X 10.6.8). Opens for less than a second and shuts down. Worked fine until last night, when I shut it down. Other Office 2011 programs (Word, Excel) work fine. Do you have any clues of how to fix this?
Submitted: 2 years ago.
Category: Mac
Expert:  i-cubed replied 2 years ago.

i-cubed :

Hello - this is Dennis. Most likely your Outlook's identity database needs repaired. I can forward you instructions and walk you through it.

Customer:

OK, please send me the instructions.

i-cubed :

Here is a link to the Microsoft support document - http://support.microsoft.com/kb/2360509 . You can llok it over, but the actual repair involves holdtiong down your OPTION key and clicking your OUTLOOK button (step 4). Depending on how big your identity file is, it can take from 5-10 minutes. I'll be standing by.

i-cubed :

Sorry for the typos - didn't have my computer glasses on.

i-cubed :

Make sure you have every other app/program on your Mac closed down. Microsoft's repair tools are somewhat intolerant to background programs.

Customer:

Can I leave this Safari window open?

Customer:

Or should I open the instructions on another computer?

Customer:

Actually, I tried this Microsoft support instrucions, but I never get the window that says "Microsoft Database Utility" or "Main Identity".

i-cubed :

Sorry for the offline. Car accident in the family yesterday and playing phone tag with insurance agents etc. If the Microsoft database utility is not opening, the easiest way I find to run little used programs is put the programs name in SPOTLIGHT - upper left corner where the Spyglass icon is. The program is called ' Microsoft Database Utility.app'. On my Mac it is one of the options as soon as I type microsoft. You CAN double-click the SPOTLIGHT result and it will open.

Customer:

hanks, i found the Microsoft Database Utility.app

Customer:

however, I can not find the office 2011 identities, for step 3.


Is it indispensable to do a backup before rebuidling the main identity?

i-cubed :

I will say a qualified no. Before I answered this I wanted to make sure there were no issues with the utility working on my identity. It ran, copied all the info to a new database and and treated it as a backup.

i-cubed :

Hello?

i-cubed :

Are you still there?

Customer:

i-cubed, problem solved! thank you!

Customer:

i just gave you an excellent service rating

Customer:
i-cubed, Mac Enthusiast
Category: Mac
Satisfied Customers: 65
Experience: I've been a Mac user and admin since 2004 and a PC consultant since 1998. help.i-cubed.net
i-cubed and 3 other Mac Specialists are ready to help you
Expert:  i-cubed replied 2 years ago.
Thank you so much for the positive rating. I hope you continue to enjoy your Mac.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions