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Ask iteachmac Your Own Question

iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
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Hi ... I just uploaded the new iphoto - and am trying to get

Customer Question

Hi ... I just uploaded the new iphoto - and am trying to get it to recognize my iphone. It doesnt show up -- in fact, there's no "Devices" list AT ALL. I am not very compurter savvy - and I am very frustrated. The iphone doesnt exist, as far as iphoto is concerned1
PLEASE HELP! I need to email a bunch of photos to my daughter, and I have just blown have a Sunday on this mess.
Submitted: 2 years ago.
Category: Mac
Expert:  iteachmac replied 2 years ago.

iteachmac :

Welcome ,I will give a full and clear answer to your question, please make sure to reply to any questions I have. They may be essential to my reply.

iteachmac :

Hi ,

iteachmac :

Are you saying you have a photo on iphoto , and want the photo on the iphone photo library ?

iteachmac :

i.e iphoto on the Mac - copy it to the phone .

Customer:

I have photos on my iphone, and want to copy them to iphoto on my mac

Customer:

Sorry I didn't answer sooner

iteachmac :

hi

iteachmac :

ok

iteachmac :

ok connect the iphone to the mac via usb .

iteachmac :

use the port on the mac , rather than the keyboard etc .

Customer:

I did do that, from the beginning. iTunes recognizes my phone.

iteachmac :

then launch itunes

iteachmac :

if itunes sees the phone , you can click on the phone in the device list

Customer:

Okay - it's still launched and connected, actually.

Customer:

yup...

iteachmac :

and see the photos sync settings from the screen center options

Customer:

i see the sync settings available -- but photos .... ?

Customer:

no mention of photo sync

iteachmac :

photos to the right of books,

iteachmac :

?

iteachmac :

Please also , try opening iphoto .

iteachmac :

It should find the iphone .

Customer:

oops! Yes -- i see it and clicked on it

iteachmac :

ok

iteachmac :

Once you sync to the itunes , it should also update iphoto.

iteachmac :

or open iphoto .

Customer:

it's backing up the iphone now

iteachmac :

ok well done.

Customer:

waiting

Customer:

and waiting and waiting -- but it's progressing

Customer:

ok - sync complete

iteachmac :

di it work?

iteachmac :

did typo .

Customer:

if by work, you mean ... did the iphone show up on iphoto under "devices"?

Customer:

the answer is no, it still ignores the iphone

iteachmac :

if you launch iphoto , does iphoto see the phone see device list

iteachmac :

click on iphoto in the device list

iteachmac :

see options to import ..

iteachmac :

also please try taking one more photo on the phone , and then repeat the above..

iteachmac :

if the problems remains , please try trashing the iphoto.plist .

iteachmac :

Quit all apps .

iteachmac :

Please Trash the plist file , " com.apple.iPhoto.plist " .
Found in the Mac HD / Users / Youruser / Library / Preferences / com.apple.iPhoto.plist

Reboot and then launch iPhoto and test .

If your using Lion , Use Finder Go menu , Got to folder - to get to the folder . Paste : ~/Library/Preferences/ , hit Enter .

Customer:

well - my iphone is listed as a device nowhere except in itunes

iteachmac :

and sync options in itunes for pictures is on etc . ?

Customer:

i went to import and it imported all the same photos, so i just took another pic

Customer:

What is the iphoto.plist ?

Customer:

what is the iphoto.plist

iteachmac :

in itunes photos sync options , sync Photos top most option on , & using .. iPhoto .

iteachmac :

a plist is a preference file .

iteachmac :

iPhoto may have a problem with the plist .

iteachmac :

when you trash a plist , after launching the app , the plist is remade new .

iteachmac :

it will prove the plist is renewed and thus working .

iteachmac :

is your iphone iOS updated also ?

iteachmac :

See itunes , iphoto main settings , update .

iteachmac :

have you had any other problems with your mac??

iteachmac :

do you have good space free on the mac HD?

iteachmac :

Full Size Image

Customer:

i have lots of space

iteachmac :

ok ,

Customer:

problems - like everyone else, cloud backup often does not work

iteachmac :

I would like you to make a safe boot ,

iteachmac :

You can book mark this webpage to return after the safe boot .

A safe boot can help fix any Mac HD errors,

Turn off the Mac .

Power on the Mac .

Hold shift on the keyboard using a "USB keyboard or for laptops use the built in keyboard ,
while powering on the Mac just after the chime and starting up keep holding the Shift key , this should boot to safe mode.

Once booted to safe mode , restart and boot as normal .

Full details here :-
http://support.apple.com/kb/ht1455

iteachmac :

is your mac running lion ?

iteachmac :

please make sure to login to icloud on your mac using the same apple id as used on the phone .

iteachmac :

see apple menu , system preferences icloud .

iteachmac :

you can see the apple id used on the phone , settings icloud , and store .

iteachmac :

if already logged in , please log out and in again on both mac and phone.

Customer:

iphone iOS is updated

iteachmac :

ok

Customer:

but i still have no idea what the plist is or where to find it -

Customer:

unless - wait - is that playlist?

iteachmac :

plist ..

iteachmac :

plist is found using the finder .

iteachmac :

Found in the Macintosh HD / Users / Youruser name / Library / Preferences / com.apple.iPhoto.plist

iteachmac :

those are folders .

iteachmac :

are you using lion on your mac?

iteachmac :

osx lion?

iteachmac :

apple menu , about this mac , for details of osx version,

iteachmac :

also run apple menu software update , update all apple software .

iteachmac :

If your using Lion , Use Finder Go menu , Go to folder - to get to the folder . Paste : ~/Library/Preferences/ , and hit Enter .

Customer:

wow -- finder just pulled up a bunch of plists

Customer:

i dont see iphoto

Customer:

lion 10.7.4

Customer:

I FOUND IT!!!!

iteachmac :

it will be listed - starting com.apple...

Customer:

There are TWO iphoto plists -- one says K file

Customer:

the other's just plist

iteachmac :

make sure iphoto is quit first . then trash.

iteachmac :

trash both ..

Customer:

kk stand by

iteachmac :

please make a safe boot after then test .

iteachmac :

it will take 10 mins to do ..

Customer:

ok - theyre trashed

Customer:

here goes

iteachmac :

ok well done

Customer:

All right.

Customer:

Did the safe boot. And then restarted the mac normally.

Customer:

so....what should i do now?

Customer:

go to itunes?

Customer:

or iphoto?

Customer:

well, iteachmac -- i am in iphoto and my phone's right there, under devices!

Customer:

So thanks very much!

Customer:

I uploaded the iphone photos -- all of them!

iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience: Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
iteachmac and 3 other Mac Specialists are ready to help you

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