How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8618
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Just bought a MacBook Air and an iPad and cannot connect to

This answer was rated:

Just bought a MacBook Air and an iPad and cannot connect to wireless network because I cannot access the username or password XXXXX I only had to use on the day of installation years ago. Anything I can do?
If your current Mac Desktop can connect go to Applications / Utilities/ open Keychain Access, look for your network name double click that to open and then select Show Password, you will have to enter the computer password, that is your network password XXXXX to Show Password. Let me know if you can find that.
Customer: replied 4 years ago.
We have found it. Now we will try to use it. Will let you know if it works.
Customer: replied 4 years ago.
Success! Both machines have joined the wireless network and all passwords involved (there are so many), have been recorded for future reference. Thank you for you help.
Mike and 4 other Mac Specialists are ready to help you
If you are satisfied, please kindly Accept and provide OK Rating - or Above. Thanks. If not please Reply to Expert and let me know, I am here until we can fix the problem.