Hello, My name is XXXXX XXXXX I am an expert with JustAnswer.com. Thank you so much for using our services. I do believe I can help you with your problem today.
Do you know how many devices are currently connected to the MiFi?
just my macbook
maybe my ipad
usually you can only have up to 5 devices connected at one time
that is why I am wondering
yes. that should be it.
ok lets try something here
what do you see here
Network says Ethernet connected (but that is wrong)
It also says airport is on and connected to MIFI
I am sorry that was for a different system
can you select the airport and click the assist me button
NOTE: It says "Airport has the self-assigned IP address ... and will not be able to connect to the internet"
I have clicked "assist me"
did it walk through and fix the self assigned address?
after clicking assist me
The self assigned address means it is not getting an address from the MiFi
I wonder if you need to dis connect another device and try to connect this. I wonder if your at your limit of devices
Have you tried to restart the Mifi?
Yes. I did the diagnosticis and am now online
two more related questions
Ok great news.
What is the other questions I would love to answer them
will the mifi run faster on imac if I turn off my ipad and iphone?
Let me try to explain this a little for you.
With the Mifi you have so much bandwidth connection to the tower.
With any device you are sharing that bandwidth
so if all 5 devices are on at the same time and being used then yes it can slow each other down
Do you know if your in a 3G or 4G area?
4G is 10 times faster than the 3G and that is what is connected to the Mifi and the Verizon tower
In goes back and forth. Right now, it's showing 4g. Sometimes it switches to 3G.
You must be at the area where it bounces back and forth. With it bouncing back and forth I would say that is slowing you down
can you find any place in the house where it would stay on 4G
I have it in the best place near a window on ground floor.
My imac is in basement, so it is not close to mifi, but does pick up signal.
Sounds like you are going to have to wait for another 4g tower to come in to play so you will be 4g all the time
unless you can find some where that it stays on 4G
So i should power down macbook when i'm on imac?
With your Ipad you can put it in Airplane mode so it wont use the Internet.
Your Iphone as long as your not using it should not be taking up any bandwidth
You dont need to power them down as long as no one is browsing the Internet on them.
But I am sure even if you have two computers sharing the Internet it can slow it down
so i should close firefox, so it isn't running some video or the like on some site
yes I would close out the web browser on the device your not using
Do you have any more questions I can help you with today?
when my Comcast hard-line connection comes back and my home Linksys is working, and I just switch back to ethernet in network preferences. or will I have to go through the procedure you showed me again
I would shut off your wireless connection and then give it a few seconds then test your Internet.
You said your Ethernet is working still and that is because the cable is still connected to the router. Your just not getting Internet via the router but your connection is still there.
But I would turn off or disconnect from the Mifi so I am using the Comcast only
and if your having any troubles with the Comcast only you can always use the same procedure I showed you to troubleshoot the connection problem
No problem. You have a beautiful weekend and a great holiday. Please give me a good rating so I can get credit for helping you today.