How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask jstinehelfer Your Own Question

jstinehelfer
jstinehelfer, Mac Support Specialist
Category: Mac
Satisfied Customers: 647
Experience:  A+ Comptia Certified computer repair
Type Your Mac Question Here...
jstinehelfer is online now
A new question is answered every 9 seconds

My Comcast cable is down in the storm. My iMacs Airport recognizes

Resolved Question:

My Comcast cable is down in the storm. My iMac's Airport recognizes my Verizon MiFi and says I'm connected but can't open any website. My Macbook Pro, right next to it, is running fine. What am I doing wrong?
Submitted: 2 years ago.
Category: Mac
Expert:  jstinehelfer replied 2 years ago.

jstinehelfer :

Hello, My name is XXXXX XXXXX I am an expert with JustAnswer.com. Thank you so much for using our services. I do believe I can help you with your problem today.

jstinehelfer :

Good Morning

Customer:

ok

jstinehelfer :

Do you know how many devices are currently connected to the MiFi?

Customer:

just my macbook

jstinehelfer :

Ok

Customer:

maybe my ipad

Customer:

iphone too

jstinehelfer :

usually you can only have up to 5 devices connected at one time

jstinehelfer :

that is why I am wondering

Customer:

yes. that should be it.

jstinehelfer :

ok lets try something here

jstinehelfer :

  1. From the Apple menu, choose System Preferences.

  2. From the View menu, choose Network

jstinehelfer :

what do you see here

jstinehelfer :

Wireless?

Customer:

Network says Ethernet connected (but that is wrong)

Customer:

It also says airport is on and connected to MIFI

jstinehelfer :

I am sorry that was for a different system

jstinehelfer :

can you select the airport and click the assist me button

Customer:

NOTE: It says "Airport has the self-assigned IP address ... and will not be able to connect to the internet"

Customer:

I have clicked "assist me"

jstinehelfer :

did it walk through and fix the self assigned address?

jstinehelfer :

after clicking assist me

jstinehelfer :

The self assigned address means it is not getting an address from the MiFi

jstinehelfer :

I wonder if you need to dis connect another device and try to connect this. I wonder if your at your limit of devices

jstinehelfer :

Have you tried to restart the Mifi?

Customer:

Yes. I did the diagnosticis and am now online

Customer:

two more related questions

jstinehelfer :

Ok great news.

jstinehelfer :

What is the other questions I would love to answer them

Customer:

will the mifi run faster on imac if I turn off my ipad and iphone?

jstinehelfer :

Let me try to explain this a little for you.

jstinehelfer :

With the Mifi you have so much bandwidth connection to the tower.

jstinehelfer :

With any device you are sharing that bandwidth

jstinehelfer :

so if all 5 devices are on at the same time and being used then yes it can slow each other down

jstinehelfer :

Do you know if your in a 3G or 4G area?

jstinehelfer :

4G is 10 times faster than the 3G and that is what is connected to the Mifi and the Verizon tower

Customer:

In goes back and forth. Right now, it's showing 4g. Sometimes it switches to 3G.

jstinehelfer :

You must be at the area where it bounces back and forth. With it bouncing back and forth I would say that is slowing you down

jstinehelfer :

can you find any place in the house where it would stay on 4G

Customer:

I have it in the best place near a window on ground floor.

Customer:

My imac is in basement, so it is not close to mifi, but does pick up signal.

jstinehelfer :

Sounds like you are going to have to wait for another 4g tower to come in to play so you will be 4g all the time

jstinehelfer :

unless you can find some where that it stays on 4G

Customer:

So i should power down macbook when i'm on imac?

jstinehelfer :

With your Ipad you can put it in Airplane mode so it wont use the Internet.

Customer:

ok

jstinehelfer :

Your Iphone as long as your not using it should not be taking up any bandwidth

jstinehelfer :

You dont need to power them down as long as no one is browsing the Internet on them.

jstinehelfer :

But I am sure even if you have two computers sharing the Internet it can slow it down

Customer:

so i should close firefox, so it isn't running some video or the like on some site

jstinehelfer :

yes I would close out the web browser on the device your not using

jstinehelfer :

Do you have any more questions I can help you with today?

Customer:

one more

Customer:

when my Comcast hard-line connection comes back and my home Linksys is working, and I just switch back to ethernet in network preferences. or will I have to go through the procedure you showed me again

jstinehelfer :

I would shut off your wireless connection and then give it a few seconds then test your Internet.

jstinehelfer :

You said your Ethernet is working still and that is because the cable is still connected to the router. Your just not getting Internet via the router but your connection is still there.

Customer:

i see

jstinehelfer :

But I would turn off or disconnect from the Mifi so I am using the Comcast only

jstinehelfer :

and if your having any troubles with the Comcast only you can always use the same procedure I showed you to troubleshoot the connection problem

Customer:

ok thx

jstinehelfer :

No problem. You have a beautiful weekend and a great holiday. Please give me a good rating so I can get credit for helping you today.

Customer:

sure

jstinehelfer, Mac Support Specialist
Category: Mac
Satisfied Customers: 647
Experience: A+ Comptia Certified computer repair
jstinehelfer and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified