Login|Contact Us
Question and Answer

Mac

Ask a Mac Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I have a epson wireless NX420 printer and I have a IMAC 27". I

 

Customer Question

I have a epson wireless NX420 printer and I have a IMAC 27".
I have paired the printer and my mac couple times before with success.
Now we moved again, and I can't seem to do it anymore.
The printer does show connected to wifi _ same network IMAC has.
Imac can't find the printer at all. I now use USB and its just annoying.

Please help.

 

Optional Information:
Product: iMac
Software (if necessary): Other

Already Tried:
Youtube and google and tried to download the printer driver again. Sometimes if I turn off and turn on the printer, then it would print but only the first page and then I would have to turn off and turn on every single time. Lately, that doesn't even work anymore. I have deleted the printer, added the printer before few times. Now the IMAC wont find the printer. Maybe I am missing some steps.

Submitted: 352 days and 20 hours ago.
Category: Mac
Value: $38
Status: CLOSED
Picture
Expert:  CompExpert replied352 days and 16 hours ago.

hi,
are you home wifi working?

try to re-setup your printer connection to home wifi.
the setup wizard should be on the printer's control panel.


after that depends on what operating system you installed on your imac,

go here and reinstall printer software -->> http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=151211&prodoid=63087959&BV_UseBVCookie=yes&infoType=Downloads&platform=Macintosh

make sure download and install "driver and utilities combo package"

just follow on the screen instruction to setup wirelss printer.


also, make sure go to apple menu --->>> software update and install all available update.

now reboot your computer and test your printer again.



let me know if that workout for you. thanks

Customer replied351 days and 21 hours ago.

First, i did tried a few times to set up already.


1) The printer does showed wifi already.
2)I installed the driver again, but when I want to add printer, it only shows the EPSON printer with USB, not the other one (epson product Bonjour)

3)therefore, I can't add the printer. Seems like my Mac doesn't pick up the signals. I tried again with USB off - and there is nothing for me to add when I click + to add printer.

4) I can print using USB but its not ideal.




Picture
Expert:  CompExpert replied351 days and 19 hours ago.

when you installed the combo package it should have the network installer in there to let you change your printer settings from usb to wireless.

go here --->> http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=151211&prodoid=63087959&BV_UseBVCookie=yes&infoType=Downloads&platform=Macintosh

installed Epsonnet configuration utility and used it to setup wirelessly.

Customer replied351 days and 8 hours ago.

I did and it took me to set up all over again. I set up wifi on my printer again, but at the last step (adding the printer) - still can't find my printer wirelessly. It will show the printer if I plug in the USB but if I take out the USB, then it wont detect anything.

Picture
Expert:  CompExpert replied351 days and 6 hours ago.

if you have anti-virus, spyware or internet security software make sure you disable it because it might block the connect between the printer and your computer.



why dont you try this,

go to the printer control panel which is on the printer itself, go into settings and find a IP address that your wireless network gave your printer. it should be in the Lan settings. IP address are something like this 192.168.1.1 if you were successfully connected to your wireless network your printer should have one.

since you know your printer is already connect to your wireless network.
go to system preferences ---->>> printer and fax ---->> select your printer name from the list and remove it by click the (-) sign, then click the (+) sign to add, click on the IP tab and enter the IP you find on your printer, then click add.

or if your printer name already been detected on the network then just select it.

Customer replied351 days and 1 hours ago.

This is frustrating. I am sorry, but my mac simply wont detect my printer. there is no where to be found. both you and me and missing something here.

Picture
Expert:  CompExpert replied351 days ago.

check out this video and make sure you're correctly setup the software.

http://www.epson.com/cgi-bin/Store/support/SupportShowVideo.jsp

Customer replied349 days and 18 hours ago.

So I printed out the network status..everything pass.

But at the bottom it says:

A router /access point channel conflict has been detected.

If you have problem printing, improve your wireless network environment.

If your problem persist, see your documentation for help and networking tips.

Picture
Expert:  CompExpert replied349 days and 18 hours ago.

unplugged your router power adapter for 30 seconds and plugged it back in again.

wait a little and test printing again.

 
Tweet

6 Mac Support Specialists are Online Right Now

Ask Your Question Now
Mac Questions Date Submitted
I am getting a message that I need to remove things from my 6/13/2013
Hi, I have an IPAD2 with Iphoto application. It has 18000+ 6/13/2013
I am running Mac OSX 10.7.5 My computer blinks and resets the 6/13/2013
I have a new Ipad4. I was working using an app and the sound 6/12/2013
I just upgraded my Mac OS from 10.6.8 to 10.8.4 and now my 6/10/2013
I get an error message every time I try to save a word document 6/9/2013
How do you improve spell check on MacBook Air? I find that 6/8/2013
i just received a post saying my itunes is corrupted or was 6/8/2013
with my new mac mini after i have downloaded photos and put 6/8/2013
I have purchased over 1300 songs from I-tunes over the past 6/8/2013
RSS
Next 10 >
Ask A Mac Support Specialist
Type Your Mac Question Here...
characters left:

Top Mac Experts

See More Mac Support Specialists

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More

Ask a Mac Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
185 Mac Support Specialists are Online Now
Type Your Mac Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan