Hello, it is about the same computer (10.5.8) I have some documents in Word that I want to discard. What I had done in the past with my other Mac computers is open the files take one by one of the documents drag them to the basket and it would work, well, not with this computer, can you help?
Software (if necessary): OS X
Thanks for choosing Justanswer, My name is XXX XXX I will be assisting you today.
What is going on when you try to discard them, are you receiving an error, or what is happening?
The documents do not move from their place, they remain there. Before I remembering dragging them directly and
the document would dissapear from the Word files. Not so today.
Try dragging them to the desktop and then to the trash and see if that works
Like see if the file moves when you drag it to the desktop and then if you can get it on the desktop, try to drag it to the trash and see if that works. Let me know if it does
ok, I'll do it
You may also need to reboot the Mac it may just being have a brain fart or something and needs to be rebooted
the document still remains in Word, I could drag the document well but the doc is still in Word.
how do I reboot it?
Select Restart from the Apple menu. Then click "Restart" when the dialog box appears.
Then once you reboot you will want to check and see if the files are still if they are try again to drag the files to the trash
oh, thanks excuse my ignorance, I
ll do it
It did'nt work, the docs remain in their place.
Did you try to drag it again
give me just a moment here
okay, I was just making sure. Alright try to control click and select move to trash
nop! it doesn't work.
Try this:1. Reboot the computer.2. Open 'Terminal'3. Type: sudo rm -frv ~/.Trash Note: This removes the old ".Trash" directory and all files and folders in it.4. Type: mkdir -v ~/.TrashNote: This creates a new ".Trash" directory in your home folder.5. Type: killall FinderNote: This kills/restarts Finder6. Close Terminal. 7. Reboot Computer. See if the trash works now.
I'll do my best
Sounds good, that's all one can do is their best
I can't find "terminal" I looked all over and don't see it.
Remember Daniel, that the problem is not much with the trash but with Word because the document remains
in Word and the other goes to trash.
Yes, I understand that but just try this and let me know.
It actually is associated with the trash and those word files.
When I said see if the trash works, I just meant see if you can delete those word files
I didn't work, the files in word remain, sorry.
Are you still able to open those files?
yes, and some of them I already erased them and they are in blank but the document with the
name is XXXXX XX word.
I am going to opt out and see if there is another expert that can figure this out I am out of ideas here. Just wait for another expert, there is no need to reply to me because then the question will be locked to me.
Hello, my name is XXXXX XXXXX X look forward to assisting you today with your question and providing the best answer possible. First I need some information and I also want you to check some things that may or may not be affecting the situation :Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.Click on the first icon in the Dock the "Finder", then click on Go at the top of the screen, you will see a drop down menu, go to Utilities. When that opens double click on the application called Disk Utility. When Disk Utility opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left. Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
This Mac is 10.5.8Processor 1.6 GHz Intel Core 2 DuoMemory 2GB 1067 MHZ DDR3The icon Finder does not give me a menu with "Utilities", Utilities is on my recent items can I click there?
Yes or go to Macintosh HD / Applications / Utilitties.
I found everything but I'm afraid to do a mass and not being able to fix it
Not sure what you mean by "mass" this is normal maintenance.
ok, I'll try my best. I'm totally naive in this matter.
I did everything, Verify Disk and Repair Permissions and all is fine.
Very sorry can we continue tomorrow I am having internet issues?
Fine with me, thank you and good night!
Ok come back afterXXXXX Thank you for your understanding..
Where are these files located?
Word is an Application not a location what folder are they in Documents, on the Desktop, etc...?
No, I'm talking about my documents that I have in Word. Some I don't want and have drag them (like I have done before in other apple computers) and they do not dissapear from the files in Word.
I'm sorry but there is no such thing as "in Word", Word is an application that creates and edits "Word" documents, you can save Word documents but they have to be saved somewhere before you can "trash" them. Where are these Word documents saved? Where are you dragging them from, can you describe it more clearly?
When I write a document in Word I save it in documents and there is where they are.
OK go to Macintosh HD / Users / yourusername / Documents what happens when you drag a file to the trash?
the file would remain in HD while a copy (I think goes to the trash
Right click or hold Control and left click on it and go to Move to Trash.
Sorry but nothing worked. I couldn't fix the problem. :(
I suggest you reinstall your system:Put the current operating system disk (the one that came with your Mac unless you have upgraded) in and restart holding down the letter C key until you see the Apple logo. When you get to the install screen DO NOT INSTALL, you will see at the top of the screen a Utilities menu drop down. Go the Disk Utility, when it opens select your drive on the left and select Verify Disk if OK also repair Permissions. If not OK try to Repair if Repair completes then Repair Permissions. Then quit Disk Utility and then you will see the install screen . Install choosing the option to Archive and Install if you don't have that option just install. Restart and run Software Update until no more updates are available.
sorry but I don't think I will be able to do this by myself, it's too complicated and I have no experience on this and I'm afraid to do something wrong and to tell the truth this computer works very well and I'll be concern in making a big mistake.
I thought you said:I couldn't fix the problem. :( that doesn't sound like it works well?
you are right, it works well but it has a problem.
Well until you do that you will continue to have the problem do you hve anyone who can help you?
No, I don't. But I'm going to ask someone I know but she doesn't have experience with Apple.
I have another Apple computer the past style of this one (all white) I don't know the version. I lent it to someone but there are personal documents that I want to ? (export/import?) to my USB. To transport pictures takes the same procedure as when you transport documents? you just drag the picture from the files to the USB?
Yes unless they are in iPhoto in that case you would have to export them first.
they are in I Photo. Can you please give steps how to do that?
Open iPhoto and select your pictures then go to File Export and choose File Export tab and choose Original and choose your location:
wish me luck. I'll do this next sunday.
Either way you can come back.
I'll be back!
hello Mike, I'm back.
You can trash the iPhoto Library in your Pictures folder or delete them in iPhoto, then empty the trash.If you are satisfied, please kindly Accept and provide OK Rating - or Above. Thanks. I am still here if you have any problems or questions.
Over 20 years IT experience with Apple computers in publishing, marketing and design.
Hello, it's been a while..
I already put i Photo in the trash, it is not in the trash and I couldn't empty it, now what's next. By the way the i Photo disappeared, now, what do I do? how can I get the i Photo back?
I never said to put iPhoto in the trash. How did you purchase it or did it come with the computer??
I think it came with the computer. I only installed Office :Mac 2008, Home & Student Edition.
How did it vanish... it is not in Applications any more?
I drag it myself directly, I'm sorry I think I miss understood you. I have been trying all ways to delete these photos and nothing seems to work.
Did you empty the trash? If so find your system install disk to resinstall iPhoto.
I found the i photo in Applications, do I drag it to its place in the desktop?
No just leave it in Applications and double click on it. When you have time you should go through this:http://www.apple.com/support/mac101/
Ok, I will.
OK so you see it in the Dock now right? Hold Control and click on the iPhoto icon in the Dock and go to Options / Keep in Dock. We have been all over the place, what is it you want to do exactly?
Now it is in the Dock and in Applications.
Open iPhoto select the picture(s) and go to Photos at the top of the screen to Move to Trash.
It worked!! after all this time, finally it worked! thank you!
GREAT!!!!If you are satisfied, please kindly Accept and provide OK Rating - or Above. Thanks. I am still here if you have any problems or questions.
Hello,I have a question: Do you also help with i phone and i pad?
Yes go here and open a new question please:mikethemacmedic.com